I need to cancel my Verizon account (*********-*****). My current device (Verizon Elli...

GetHuman-mirara's Cancel or Change Account issue with Verizon Wireless from September 2020

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The issue in GetHuman-mirara's own words
I need to cancel my Verizon account (*********-*****). My current device (Verizon Ellipsis *) has not been operational in more than * year. I have been paying for a service I am unable to use. Your phone service keeps sending links I need to go to my device to retrieve, but my device IS NON OPERATIONAL. I now want to disconnect and stop paying. I believe you owe me some back pay due to I am able to speak to a live person quickly to add a device but unable to speak to a live person to disconnect service. I have been transferred by a live person to disconnect and have been on hold for ** - ** minutes on multiple occasions. I have paid my bill and I will now BE CONTACTING A LAWYER. THIS IS A GREAT CLASS ACTION LAWSUIT!!!! Don't you think. I have also been to your store and told I can only pay bill in store not disconnect service.

GetHuman-mirara did not yet indicate what Verizon Wireless should do to make this right.

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Verizon Wireless

Cancel or Change Account issue
Reported by GetHuman-mirara
Sep 9th, 2020 - 6 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 7667 others
0 customers following this

Timeline

GetHuman-mirara started working on this issue
Sep 9th, 2020 2:53pm
GetHuman-mirara indicated the issue is not fixed yet.
Sep 9th, 2020 8:22pm
GetHuman-mirara indicated the issue is not fixed yet.
Sep 10th, 2020 12:41am
GetHuman-mirara indicated the issue is not fixed yet.
Sep 10th, 2020 12:47am
GetHuman-mirara indicated the issue is not fixed yet.
Sep 10th, 2020 12:48am

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