Verizon Wireless Customer Service Issues

I filled out an online form with Asurion due to phone issues. They provided a number to call, and I spoke with an agent who made notes on my account. Then I was transferred to the tech department where I had to wait for over 1.5 hours to speak to someone. Unfortunately, the first agent was unable to help and needed to connect me to a tier 2 tech agent. After waiting an additional 45 minutes, she couldn't get the right agent on the line and promised to call me back yesterday, which never happened. I am still in need of assistance to complete the replacement order for my phone.

I've placed an order for an iPhone SE [redacted] and am interested in getting an Apple Watch 5. I'm new to Apple products after switching from Android. Regarding the phone, is the [redacted] model considered an iPhone 6? My phone is set to arrive on Tuesday. I'm unsure about the $5 monthly phone line. I haven't purchased the watch yet, as it mentioned needing an iPhone 6 or newer. There are discrepancies on my bill. I was supposed to have a $20 activation fee but see a $40 charge. The 5GB plan was said to be $30 but I was billed $50. I need assistance removing Cloud from my [redacted] number. Could you provide me with the total bill after these adjustments? The additional fees are quite confusing. I'm seeking help on transferring my contacts, pictures, and how to activate the phone. Thank you for your assistance. - M. B., ZIP code: [redacted]

Dear Verizon, I have been a loyal customer for many years, but I am disappointed with the ongoing issues with my account. Since April, I have been trying to resolve the following timeline of events: - 4/18/[redacted]: Preordered an iPhone SE for $[redacted].99, paid $37.11 via PayPal. - 4/24/[redacted]: Received an email indicating the PayPal payment didn't process. Changed payment method and paid $37.11 via Discover credit card. - 4/25/[redacted]: Was informed by Verizon that the first order was cancelled. Reordered and paid $37.12 via Discover credit card. Was promised a $37.11 credit on my Discover card. - 4/30/[redacted]: After receiving the iPhone SE and not liking it, I attempted to return it. Experienced issues printing the return label. - Went on to order an iPhone 11 Pro Green 256GB, paid $77.62. - Despite multiple inquiries, return label delays persisted. - July billing statement included a $[redacted].99 charge for the non-returned device. - 7/16/[redacted]: Spoke to representative Brittany who emailed a return label and promised credits. - 7/24/[redacted]: Confirmed phone delivery to your facility. As of 8/9/[redacted], I have not received the following credits: - $[redacted].99 (for returned phone) - $37.11 (cancelled order) - $37.12 (returning phone) Please process these credits promptly, as I've paid my July bill in full, apart from the $[redacted].99. I hope to avoid any late charges. Thank you, A. Bentley

In June, a Verizon store representative informed us that our phone was no longer supported and suggested we buy a new one. Despite declining the offer, they mentioned canceling the service due to the outdated phone without a contract. We usually paid $68+ monthly. Upon settling the bill on June 10th, I made a note to cancel the service. Surprisingly, we received a large bill on August 10th after the phone had already been cancelled. I'm puzzled about why we are being billed despite the cancellation. Any assistance would be greatly appreciated.

I am currently being charged for two phones that were supposed to be free. On April 11, [redacted], my brother and I visited the Greencastle, Indiana store because his phone was not working. Dylan, the employee we spoke to, checked my account ([redacted]) and informed us that my brother's phone qualified for a free upgrade. Dylan ordered two new Orbic Journey flip phones for us, which were supposed to be free with a one-time upgrade fee of $40. However, since April, I have been charged $10.82 monthly for these two phones. When I revisited the Greencastle store, Dylan was no longer employed there, but they mentioned he had moved to the Crawfordsville, Indiana store. After contacting Dylan at the new store, he promised to resolve the issue after receiving my information, but nothing was done. Despite reaching out to the Crawfordsville store via Curbside Service and receiving a response from Steve Brown stating Dylan never worked there and couldn't assist, I am still being charged. I am frustrated with the lack of resolution after being a loyal Verizon customer for so long. I seek reimbursement for the charges since April and urge for this error to be corrected before my next bill. I previously attempted to address this issue online to no avail. Kindly help me resolve this matter promptly as I prefer not to switch phone carriers. The phone numbers involved are [redacted], [redacted], and [redacted].

I recently entered into a contract (#[redacted]90) on August 4, [redacted], at the TCC located at [redacted] Franklin St. in Michigan City, Indiana with Verizon. I purchased a Samsung Galaxy S10e phone. I encountered issues when trying to port my old number ([redacted]) from Consumer Cell to Verizon. Despite receiving a temporary number ([redacted]), it did not work, and I later received a message about potential roaming charges. After visiting the store on 8/8/20 due to inability to use the phone or transfer my old number, I decided to cancel the account and return the phone. Since then, Consumer Cell has released my original number back to Verizon. I am requesting for my old number to be transferred back to Consumer Cell along with the necessary authorization for the transfer. Being without a phone has been a challenging experience, and your assistance in resolving this matter would be greatly appreciated.

I am frustrated with my Verizon Wireless service. My iPhone is stuck on a grey screen, and I cannot access anything except to make calls from my car. Despite contacting Verizon Customer Service multiple times, I have not been able to resolve the issue. I was even told my payment was not due, then suddenly it was marked overdue. I made a payment but still have no access to my phone. This is unacceptable, especially for a senior living alone. I experienced service cutoffs during a family emergency and was unable to reach out to doctors. Despite always paying on time and setting up automatic payments, my service has been cut off multiple times. I made a payment from my car and cannot reach a live representative. I need my service restored immediately to access my phone properly. The lack of customer service on weekends is adding to my stress and frustration. I demand a prompt resolution to this ongoing problem.

I have been struggling to purchase two phones and phone lines from Verizon. Despite multiple phone calls and visits to the store, I was not able to make an appointment due to errors on the website and inconvenient store hours. During a phone call with a Verizon customer service representative, a second person joined the call, requesting me to re-enter my SS# after an order mix-up. I am worried about the handling of my personal information and frustrated with the lack of follow-up from Verizon. I am seeking confirmation that my order was canceled and my information deleted.

I recently purchased a new iPhone to replace my old one, which was on an unlimited plan. Unfortunately, my new iPhone has not been working properly since I left the store. I have not been able to receive calls, and despite multiple attempts to resolve the issue over 15 days, it still persists. I have been receiving messages about the bill, but the store is always closed when I try to visit. Apple support suggested it might be a server problem, and one of your technicians agreed, promising a fix in 5 days. However, it has been 6 days now, and the problem remains. I have spoken to your support team over 25-30 times without a resolution. This phone is crucial for my wife's and my medical needs. I urge you to address and rectify this situation promptly.

Subject: Urgent Verizon Corporate Complaint I am deeply frustrated with the lack of assistance I have encountered while attempting to replace my elderly father's non-functional cell phone. Despite his enrollment in the device replacement plan, both Verizon and Asurion continue to pass the responsibility back and forth. Following multiple attempts to accept the terms and conditions for a replacement ordered on 8/19/20, we faced further obstacles as representatives insisted on sending verification codes to the inactive device. Hours of holding on the phone have proven fruitless, leading me to contact Asurion directly only to be redirected to Verizon due to the device's condition. My 83-year-old father has been without a working phone since 8/19/20, yet he is still charged for a service he cannot utilize. The lack of effective customer service is disheartening. I, Bill Guerrero, am representing my father, Danilo A. Guerrero, in requesting an immediate resolution. I urgently require a supervisor to reach out to me at [redacted]. The current $59 fee for a replacement, despite existing coverage, seems unjustifiable. This convoluted process needs a swift resolution, and I demand timely action on this matter.

Hello Verizon, I am Chris B. I would like help with removing the one-time charges on my account. I need the one-time service charges from my previous plan removed, which total $[redacted] ($70 and $60). My upcoming bill is too high at $[redacted], even though I've set up automatic payments. I recently switched from unlimited data to a 10g shared plan. I tried contacting customer service to eliminate the one-time charges in order to manage my upcoming bill. However, after being transferred three times, I finally spoke with a supervisor. Unfortunately, the supervisor refused to remove the charges, stating they were below my average bill amount and thus fair. However, my projected bill is actually $30 less than my usual average bill of $[redacted]. I kindly request the removal of the $[redacted] one-time service charges to reduce my next bill to $[redacted]. Thank you for your attention, C. Bailey

I have been attempting to cancel my account since August 31, [redacted]. Despite multiple calls, I am consistently placed on hold and never able to speak with a representative to finalize the cancellation and pay my last bill. The lack of response and poor customer service from Verizon Wireless is one of the primary reasons I am leaving them. I have already moved two phone lines and need to cancel the remaining two lines that are inactive. My account numbers are [redacted]61-[redacted] and the numbers to be canceled are [redacted] and [redacted]. I received an August bill but expect this to be the final one once the cancellation process is completed promptly.

I recently opened a new account and unfortunately, my experience with customer service has been the worst. It has been nearly impossible to reach a representative by phone. When I initially spoke to a representative about porting a phone number to my second line, there were language barriers and confusion about the process. Despite trying for a long time, the representative was unable to complete the porting process correctly. After contacting someone in the port department, the error with the account/pin number was corrected, but I still faced difficulty transferring contacts. I have been unable to reach anyone to discuss these issues or cancel the account within the 14-day period. Despite explaining my situation to the billing department, I was transferred to a closed department, and now the automated system demands payment information whenever I call. This experience has solidified my decision to cancel the account.

I would like to cancel my Verizon account with the number [redacted]. My Verizon Ellipsis 8 device has been non-operational for over a year, and I've been unable to utilize the service for which I've been paying. Despite repeated attempts, I cannot access the necessary links sent by your phone service as my device is non-functional. I am frustrated by the difficulty of speaking with a live representative to disconnect the service. Each time I have been transferred, I've faced 10 to 20 minute holds. I have paid my bills diligently but will now be seeking legal advice if this matter is not resolved promptly. There seems to be a pattern of customer service issues that could potentially lead to a class-action lawsuit. On a separate note, I visited a Verizon store, but was informed that I could only pay bills in person and not disconnect the service.

After my mom held onto my phone for a few months, I finally got it back. When I tried to call a hair salon for an appointment, I kept getting redirected to Verizon. After calling their customer service, they mentioned my number was disabled or inactive, which doesn't make sense since my grandma is handling the phone bill. The website won't allow me to chat without an account, but I don't want to sign up for a wireless plan just to reach a representative. I believe my phone number should still be working, and now I'm stuck without a way to contact Verizon.

I have a Verizon LG phone. The screen broke some time ago, and recently it stopped allowing me to unlock it. I still have service, but my bill is due on the 23rd, marking the third billing cycle. I paid for the phone and service, received the next month free, paid for the last month, but haven't been able to use the phone this month. It expires on the 23rd. I also have an LG Tracfone or Straight Talk, which I believe work with Verizon. When I insert the SIM card into the LG smartphone, it shows no service even though I have 10 days left. I tried turning on mobile data, but it says there is no network connectivity. How can I make sure this setup works?

I have been working my way through various technical support levels and finally ended up with the Tier 1 group. I had an issue unlocking my phone. The Tier 1 support person said they unlocked it, but their previous responses made me doubtful. When I tried to activate my phone with a new carrier, it still showed as locked. Is there a delay for a phone to show as unlocked when switching to a new carrier?

I am seeking advice on international travel. I've encountered issues with the $10/day plan during trips to Europe and decided to try a different package which also did not meet my needs. I am departing for France soon and plan to use my French phone mainly, considering turning on my Verizon US phone once a week to utilize the $10 plan on those days. My concern is being charged $10 for each spam call I receive. I am frustrated with the recurring spam calls and am unsure if Verizon is the right choice for my travels due to this. I am looking for a solution to easily handle and block these spam calls that constantly change their numbers, some even claiming to be reputable organizations. Thank you.

I am having trouble accessing my Verizon account online. The Santee, CA. Verizon Office said it's frozen, and despite always paying on time, I can't log in. They gave me numbers and a pin, but none worked, leading to frustration. The customer service experience was upsetting, with unhelpful staff. I am 88 years old and struggling to navigate this issue. I simply want access to view or receive my statements. The previous staff, including Manager Chris, were helpful, unlike the current situation. Could you please assist me in resolving this matter? Thank you, Barbara M. Account Number: [redacted] Address: [redacted] Mission Vega Ct. #4, Santee, CA. 92[redacted]

Subject: Assistance Needed Regarding Recent Verizon Purchase Dear Verizon Customer Service, I am reaching out for assistance regarding a recent purchase that has resulted in various issues. In July, my iPhone 8 malfunctioned after being submerged in water over the 4th of July weekend. I visited a Verizon store and decided to purchase an iPhone SE and an iPad instead of opting for a refurbished iPhone 8. Additionally, I was offered a Hum device, which I added to my purchase in preparation for an upcoming trip. However, upon checking my bill, I noticed a charge of $0.01 when I was informed it would be $10 per month. I also encountered activation issues with the Hum, as it was never activated by Verizon according to Hum technical support. After multiple attempts to resolve the problem, a new device was sent to me. Subsequently, I was billed $[redacted].19, which included an early termination fee for the initial Hum device that never functioned correctly. Despite being promised a $[redacted].17 refund, it has not been credited to my account yet. I am disheartened by these errors and the lack of proper communication channels for customer service. I trust that with the information provided, including order details and messages, you will be able to assist me in promptly resolving this matter. If necessary, I am available for further discussion at your convenience. Thank you for your attention to this issue. Sincerely, Susan M. Rockwell