Verizon Wireless Customer Service Issues

Archive 29

The following are issues that customers reported to GetHuman about Verizon Wireless customer service, archive #29. It includes a selection of 20 issue(s) reported June 16, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been in touch with both Verizon customer service and a Verizon store regarding my Moto Z purchase in February. Two weeks later, my phone started malfunctioning. Despite multiple attempts, due to extended hold times and lack of call backs during the Covid19 outbreak, it has been challenging to resolve this issue. I spoke with four representatives who provided conflicting information about the warranty and suggested I may have lost the phone. After being transferred back to sales, I was advised to buy a new phone due to risks associated with receiving a refurbished one. This situation seems questionable, especially considering the current circumstances. I am unsure who to turn to for assistance.
Reported by GetHuman4957669 on मंगलवार, १६ जून २०२०, सुबह ९:०६ बजे
I recently upgraded my phone to an ALCATEL flip phone through Verizon. I did not request any additional services, but my bill has unexpectedly increased by $40. As a loyal 20-year Verizon customer and a 92-year-old senior citizen, I am concerned about this significant jump in charges. They have deducted $87 from my bank account, even though I paid for the phone upfront when I ordered it. I would like my bill adjusted back to the $46 plan I originally had. Additionally, I am seeking a reimbursement of $47 to reflect the overcharge on my account.
Reported by GetHuman5002914 on शनिवार, २७ जून २०२०, शाम ७:०९ बजे
I have been a Verizon Wireless subscriber for over 20 years, and I'm extremely disappointed with the customer service I've received recently. I've been trying to upgrade my phone for the past year, but the chat support has been unhelpful and incompetent. I prefer speaking to a real person rather than receiving emails about my issue. It's frustrating that I can't get the assistance I need, especially when I'm not getting anything for free. I am considering leaving Verizon Wireless along with the others on my plan because of this ongoing problem. I don't see any reason to stay with a company that provides such poor service.
Reported by GetHuman5003726 on रविवार, २८ जून २०२०, रात १:२६ बजे
I currently own an Apple iPhone X with the phone number [redacted], covered under the Total Mobile Protection plan. Due to a screen issue, I visited a local Verizon store, and the manager confirmed it was covered and directed me to a uBreakiFix store in Orange. However, upon arrival, they did not have the necessary part and suggested I go to their Westminster store. After confirming the part's availability, I drove to Westminster, only to find out they couldn't repair it. Eventually, I ended up at the Costa Mesa store, where I needed to transfer the repair order. After a frustrating call with a Verizon representative, it couldn't be transferred due to time constraints. I'm disappointed by the experience and request a replacement or a new repair order, preferably to the uBreakiFix store on [redacted] S Bristol St, Ste. A, Santa Ana, CA [redacted]. My encounters with the Orange and Westminster stores were unprofessional, while the Costa Mesa store provided excellent service.
Reported by GetHuman5004256 on रविवार, २८ जून २०२०, सुबह ८:३५ बजे
Hello, I recently purchased a new iPad 11 Pro [redacted] through Verizon, complete with a cell phone number, sim card, and an unlimited plan. The iPad looks amazing, but unfortunately, I am unable to access my account or review my plan on the Verizon website. Every time I try, I receive an error message stating, "As a prepaid customer, you are not allowed to perform this action." I have been trying to resolve this issue for three days now with no success. I am considering returning the iPad to Verizon and canceling the service if I cannot get this matter sorted out. I have contacted customer service three times, but they have been unable to assist me. I am unsure what being labeled a prepaid customer means in this context, as I believe I have a regular service with a new phone line. Any help with this issue would be greatly appreciated. Thank you. - Richard
Reported by GetHuman-webprods on मंगलवार, ७ जुलाई २०२०, सुबह ८:५६ बजे
My spouse and I recently decided to upgrade our phones and they were delivered yesterday, July 7, [redacted]. I encountered some difficulties in activating her phone and had to seek technical support from Verizon. The support personnel mentioned an issue on Verizon's end that needed to be resolved for the phone to function properly. Despite our efforts, the phone is still experiencing connectivity problems like inconsistent texting and calling within our house. Given my wife's occupation as an Emergency Room professional, it is crucial for her to have reliable phone service. I have initiated the return process for my phone and am awaiting the return labels. Your assistance in resolving the phone performance issues would be greatly appreciated. You can reach me at [redacted]. Thank you, Rod K.
Reported by GetHuman5044432 on बुधवार, ८ जुलाई २०२०, शाम ७:४६ बजे
I have been attempting to contact Verizon for two days, but I am experiencing difficulty. I am not very tech-savvy, and this is making the process even more challenging for me. I have dialed different numbers about four to five times with no success. I recently purchased a new Jitterbug phone and was informed that I need a PIN code to transfer my Verizon service to GreatCall, a Verizon subsidiary. I prefer not to deal with changing SIM cards. It should be more straightforward, especially considering the many phone upgrades available nowadays. My current phone is an Android 9, and I wish to switch to Jitterbug 2 while retaining my existing phone number. I attempted to use the computer, but I have been locked out and am unable to sign in.
Reported by GetHuman5048494 on गुरूवार, ९ जुलाई २०२०, शाम ७:५२ बजे
I recently noticed an unexpected increase of over $[redacted] on my bill after discussing a change with a representative that was never approved. My experience with Verizon's customer service these past 2 months has been exceptionally poor. I have spent numerous hours on the phone and am currently on hold for an hour and a half this morning. I am extremely frustrated with this situation. Resolving my billing issue should not require this much time and effort. I expect a permanent solution to be provided today. If this matter is not resolved promptly, I will dedicate even more time to sharing my negative experiences through letters and reviews on various platforms. It is important that this issue is addressed efficiently to avoid further dissatisfaction.
Reported by GetHuman5055184 on शनिवार, ११ जुलाई २०२०, शाम ६:४६ बजे
My iPhone 6S Plus stopped working on June 16th, it's not receiving emails or connecting to the internet. The keyboard is displaying white question marks on each key. I've tried seeking assistance from Apple, but with no success. Due to mobility issues, being elderly, and homebound, it's challenging for me to keep up. Verizon notified me about data overage charges amounting to $90. They say I am being billed $[redacted] monthly for both my and my wife's phone. I am frustrated and clueless about what to do next. Perhaps buying a new phone is the solution, but choosing a carrier seems daunting given my current predicament. Any guidance would be highly appreciated. Thank you. - F.J.G., Denver, Colorado
Reported by GetHuman-tsarskoe on सोमवार, १३ जुलाई २०२०, रात ८:४१ बजे
I am a recent widow with a newborn and 3 other children, relying solely on survivors benefits. When my iPhone 6, which Verizon refused for a trade-in, stopped working, I considered switching to Sprint for a free iPhone 11. Verizon did adjust my plan for 3 months, saving me $60, but it didn't make up for the situation. I have stayed loyal to Verizon due to my late husband's connection, but I expected more support. I believe they should show more appreciation for long-standing customers like me, especially given my excellent credit history. The fact that I would have to pay full price for an iPhone 11 to stay with Verizon feels unfair.
Reported by GetHuman5065632 on मंगलवार, १४ जुलाई २०२०, रात ९:२३ बजे
I am experiencing an issue with my recent bill. According to a conversation I had with a Verizon representative on June 5th, [redacted], they assured me that my bill of $1,[redacted] would include a one-time charge and credit of $[redacted].84. The current bill, after deducting the $[redacted] already paid, should only amount to $[redacted].25. This discrepancy stems from a prior error where we were wrongly charged for extra devices after upgrading our phones. Despite returning the previous devices, the incorrect charges persisted. Verizon had agreed to provide monthly credits to rectify the situation, and eventually suggested a forced buyout with a credit added to our future bill. However, the promised credits have not been applied, leading to the current billing issue. I have detailed records of all communications and agreements with Verizon. It is crucial that the $[redacted].84 credit is processed, bringing the total bill amount to $[redacted].25, as previously discussed. I seek a permanent resolution to this ongoing problem that has required my attention since February.
Reported by GetHuman5087401 on मंगलवार, २१ जुलाई २०२०, दोपहर ४:४६ बजे
I had cable service with Verizon and returned all the equipment when I moved to Medellin, Colombia. After being told my bill was settled, I was surprised by a collection call three months later claiming I owed more, including an early termination fee. Despite assurances to the contrary, I was threatened with credit damage unless I paid. To resolve this, I provided proof of my relocation by sending my current lease in Colombia. I paid the outstanding amount for account ending in [redacted], totaling $[redacted].64 with the termination fee included, but the promised credit was never applied. Contact attempts have been frustrating, with calls ending abruptly and live chats terminated when requesting a supervisor. All I seek is the refund of the early termination fee, as I already paid the final bill. This issue has persisted for nearly a year, and I simply want the resolution I was assured many months ago. Thank you for any assistance you can provide. - Michael
Reported by GetHuman5088995 on बुधवार, २२ जुलाई २०२०, रात १:३० बजे
I am reaching out to Verizon on behalf of the Jefferson County Sheriff's Office. We require the accurate remittance address for our office to ensure timely payments. The addresses on file differ from those on the bills, hence the request for confirmation. Please send the most recent W9 via email. For inquiries, you can reach me at [redacted] between 8 a.m. and 4 p.m. EST or contact me via email. Thank you for your assistance. Warm regards, Heather L. JCSO Finance
Reported by GetHuman-hlasley on सोमवार, २७ जुलाई २०२०, शाम ६:०५ बजे
I recently discovered that my girlfriend was paying less than half of what I was paying for my account. I had a postpaid account with $90.00 a month for 5 GB, while she had a prepaid account for $40.00 a month with 6 GB. After calling customer service, they allowed me to switch to the prepaid plan without penalties. However, I encountered issues with my HUM device not being supported on the prepaid account. Despite trying to resolve this, I received a letter indicating I owed money on the prepaid account due to the HUM device. I was frustrated by the lack of communication and difficulty reaching a real person for help. It seems there was confusion regarding the HUM device between my old and new accounts, resulting in unexpected charges. I'm currently seeking assistance to cancel the HUM contract with minimal fees, but have been struggling to speak to someone from the company.
Reported by GetHuman-sabre_on on बुधवार, २९ जुलाई २०२०, रात १:३६ बजे
I have been a Verizon subscriber for many years. Recently, I purchased two new iPhones at the Apple store, one for my wife and one for myself. The store successfully activated them and transferred our numbers. I also exchanged one of the phones for my son's due to an accident with his phone. Everything seemed fine until I received a surprising bill from Verizon, showing a significant increase of $[redacted].65 from the previous month. The changes on the bill included $85.91 on my wife's line, $0.31 on my son's line, $43.12 on my line, and $0.31 on my daughter's line. This unexpected jump from $[redacted].85 to $[redacted].60 is alarming. I have not received any explanation for these charges in the bill or online. I am seeking assistance from a customer service representative to help clarify and resolve this issue promptly. Thank you.
Reported by GetHuman5115717 on गुरूवार, ३० जुलाई २०२०, दोपहर ४:१८ बजे
I informed you two weeks ago not to process my automatic payment until August 3 to avoid overdrawing my account. However, you still charged me, leading to additional bank fees. This mistake resulted in you not receiving payment and me incurring more charges. Instead of chasing me for the money, I suggest you address this promptly to prevent further costs. My bank charged me $30 due to this error on your end. It might be fair to deduct this from my payment, unless you wish to maintain a satisfied customer relationship by proactively rectifying this issue. It's crucial to acknowledge feedback for improvement. Please resolve this promptly as you have my contact details.
Reported by GetHuman5120359 on शनिवार, १ अगस्त २०२०, रात १२:४६ बजे
I purchased an iPhone XR from Best Buy and paid in full. It was activated with phone number [redacted] on Verizon Account # [redacted]89-[redacted]. The IMEI of the phone is 35 [redacted]35 3. The phone is carrier locked to Verizon despite meeting their unlocking policy. I've tried other network sim cards, but they don't work. Verizon advised me to contact Apple, who confirmed the device is locked by Verizon. I own the phone and want it unlocked to use on another carrier since Verizon has no right to lock it.
Reported by GetHuman5131570 on मंगलवार, ४ अगस्त २०२०, रात ८:२७ बजे
I am considering upgrading my 2 accounts to 3 and have specific questions regarding phone plans that I need to discuss with a representative. I am interested in getting 2 Kid plans with the free iPhone 7's for my middle schoolers for ONLINE SCHOOL. It's crucial that the phones have a HotSpot to be able to connect a home computer in case of wireless interruptions. With up to 6 hours of video Zoom calls daily, reliable audio and video connection to their teachers is essential. Additionally, with 4 people in the household using video streaming simultaneously, avoiding interruptions is crucial, and enabling a hotspot may be necessary. I would like to know if the Kids Plan includes a HotSpot feature that can be activated to ensure a steady wireless connection for our computers.
Reported by GetHuman5137493 on गुरूवार, ६ अगस्त २०२०, दोपहर २:५५ बजे
We have been without a landline service for some time now. We can only hear the other person, but they can't hear us. We scheduled an appointment for August 6, [redacted], from 9-11 am, but the night before, Verizon emailed saying the issue was resolved. Today, the problem persists, and I can hear callers, but they can't hear me. This is crucial as my 80-year-old mother needs to call us and we must be able to hear her due to her fragile health. We are disappointed in Verizon. As of 8/6/20 at 6:20 pm, the phone is still broken, and this situation is frustrating. Being older, we rely on our landline and prefer not to use expensive smartphones. Our landline number is [redacted], and our flip phone numbers are [redacted] or [redacted] for emergencies. We have been experiencing crackling on the line for over a month. We have been trying to contact Verizon, but the calls keep getting disconnected. We are upset and would like a credit on our monthly statements. Last time, we received a credit of only $1, which was inadequate.
Reported by GetHuman5139261 on गुरूवार, ६ अगस्त २०२०, रात १०:४६ बजे
I recently switched from Verizon to Metro T-Mobile, but my Verizon number is causing issues by overriding my T-Mobile number. This is preventing me from accessing my T-Mobile accounts for gaming, receiving verification codes via text, and managing my bank account. I would appreciate if you could assist in removing my Verizon number to ensure I can properly use my T-Mobile phone for all my account activities.
Reported by GetHuman5145543 on रविवार, ९ अगस्त २०२०, सुबह ४:१४ बजे

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