local vzw store backed up original s** and migrated data on my insurance replacement s...

GetHuman4881753's customer service issue with Verizon Wireless from May 2020

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The issue in GetHuman4881753's own words
local vzw store backed up original s** and migrated data on my insurance replacement s** phone,*i had important video text message for A criminal court case that had migrated from my s* to my s**.**some reason it did NOT migrate from the original s** to the new s**.**the original s** has since been mailed back and returned to asurion.**i have already gone through the motions and exercise's of messaging * restore.**verizon cloud,*vtext, *etc.**what or whom do i need to speak to about getting the messages restored?**i no longer have my *st s**, for it has been sent back to asurion. my replacement asurion *does NOT HAVE the MMS video text.**i am tech savvy.*does the verizon cloud bckup entire restoreable device images, so that i can possibly restore from that backup?**OR*WHO do i need to call, email about setting in motion of a verizon wireless restore from backup?**timeframe AND sender contact info:****-***-*****end of june **** until *********please HELP ME!**thank you for your time.**please feel free to call me on my landline.*****-***-****

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Verizon Wireless

Customer service issue
Reported by GetHuman4881753
May 28th, 2020 - 5 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 8656 others
0 customers following this

Timeline

GetHuman4881753 started working on this issue
May 28th 4:49pm

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