Verizon Wireless Customer Service Issues

When I bought a phone, they requested all my numbers. Initially, my landline number [redacted] was placed on the phone, then switched to my mobile number [redacted]. After my landline went down, I was advised to put it back on to reclaim it. As my mobile stopped working, I reconnected my mobile number. Even after transitioning, my account remained as [redacted]. I prepaid for two months, with conflicting dates on the invoices 2/4/[redacted] and 2/8/[redacted]. Despite purchasing the $30 plan with an additional 3 GB free, my number reverted to my mobile during a sale, but the original paperwork number wasn't updated. Verizon is now charging me $40 instead of $30.02 for the plan, which I paid due to health concerns. I seek assistance as I feel unfairly penalized and wish to resolve this situation promptly.

I missed paying my bill in February and March due to the sudden passing of my granddaughter in Idaho, while we're in Pennsylvania. I've just returned home and mailed the overdue check last Saturday. I'm reaching out to confirm the payment and to inform someone about it since it's challenging to speak with a live person at Verizon. The check, including the late fee, should reach you today or tomorrow. I am aware that I'll receive the bill for this period in mid-April. I want to ensure that it's noted that the full payment was sent on April 4, [redacted]. It's frustrating trying to reach a live person for assistance. The lack of understanding or compassion, especially during this difficult time, has made me consider switching carriers. I've maintained a good payment record for at least 20 years. Thank you, Penny McCleary.

My phone suddenly stopped working, and when I went to a Verizon store, they couldn't fix it. After contacting Verizon multiple times, a technician tried for about an hour with no success. They referred me to Google, who spent 30 minutes diagnosing the issue. Google then informed me that my phone had been hacked by Russia or Germany. They offered to fix it for $[redacted]. I never agreed to involve Google, and I feel stuck with a Samsung A10e from Verizon that I can't use. Verizon is forwarding calls to my only working phone. I can be reached via email at [redacted] but can't chat and email simultaneously on my computer. Any advice would be appreciated.

I have been experiencing service issues since the 25th of March. I had my Samsung Galaxy S4 screen repaired and transferred my current plan's SIM card from my LG Zone 4 to the newly fixed Samsung Galaxy S4, but I could not get service. Even after putting the SIM card back in the LG Zone 4, I still have no service. I paid my bill on the 25th, although Verizon initially did not show the payment, it was deducted from my debit card. I made an additional payment on the 29th, which was credited to my account. Despite numerous attempts, my service is still not restored, and I have been directed to contact the fraud department. I have not been able to reach a resolution and was given the same phone number repeatedly. I urgently need my phones to work, or a refund for the repair and service I have not received. The current situation has made it critical for me to stay connected with my family and work efficiently. Your assistance in resolving this matter would be greatly appreciated.

I accidentally left my phone in an Uber a few days ago, and I couldn't reach the driver. After contacting Verizon to lock my phone for security reasons, I received a call from the Uber driver saying they found my phone. However, now I can't unlock it since it's prepaid through Verizon, whom I pay monthly in person without any issues. When I call Verizon's [redacted] number, they claim I'm not a customer, which is confusing and frustrating.

I am looking to add a tablet to my account. I called and was on hold for over an hour. Finally, I spoke with a representative who began activating the tablet but we got disconnected when I was asked to turn on the device. Upon visiting a Verizon store, we realized the tablet had been activated with a different card. The store was unable to provide the card # [redacted] and advised me to contact Verizon for assistance. After encountering more automated messages when calling back, I am seeking help here to obtain the necessary card # [redacted]. My name is L.W., Pin [redacted], and the device phone # is [redacted]. Please assist me as I am unable to receive calls on the tablet. Thank you. [redacted]

I would like to address a recent purchase issue involving my daughter and a Verizon sales representative. On 4/9/20, she bought a new iPhone 11 and an iPad 7th generation with cellular capability. We were assured there would be no change to our existing unlimited data plan that we have had since February [redacted]. The sales rep shared a promotion offering $[redacted] for the trade-in of her iPhone 7 and $[redacted] for the trade-in of "any iPad" if both devices were purchased together. Despite our insistence on keeping the same plan, additional charges appeared on our account, and questions about the cellular service for the iPad arose. My daughter was later informed she was not eligible for the promotion without changing to a new unlimited plan. When I contacted Verizon, multiple representatives could not provide clarity on the promotion details or trade-in procedures. I am disappointed by the lack of proper customer service and urge for a resolution to this matter promptly.

For years, I have been receiving monthly emails from Verizon confirming payments I never make. To prevent this, I've filtered these emails to my spam folder. Despite this, I continue to get them like the one I received this month: "YOUR PAYMENT TO VERIZON IS BEING PROCESSED. Thanks for your recent payment. ...keep a copy of this email for your records." Payment details: Payment date: April 21, [redacted] Payment amount: $[redacted].04 Account number ends in: [redacted] As a non-paying customer, I find these emails completely erroneous. They have been landing in my spam folder for a couple of years now. Please investigate what is causing this issue and ensure these emails stop. I am not the account holder. Kindly stop these emails from reaching my inbox. Thank you, J.

My husband and I are looking to cancel our Verizon Service as we can no longer afford it. Being in our 80's and predominantly using the phone for emergencies only, we have switched to a different service that better suits our needs. Despite contacting you this morning to request an immediate cancellation, we are still only able to use Verizon on our mobile phone.

I believe my iPhone 11 and iPad 2 are being hacked, potentially by an individual from Verizon Wireless. I would like a thorough investigation into this matter and a formal response from Verizon Wireless confirming or denying my suspicion. I am anticipating a reply by 17 May [redacted]. Failure to conduct a proper investigation will be considered negligent, and I will assume it was intentional, which may have legal implications. I want to make it clear that I will not be making any payments to Verizon Wireless for my monthly cellular service if this issue is not addressed correctly and promptly. Consider this my only notice on this matter. Thank you for your attention.

I recently paid off my phone and transferred my service to my own plan with Verizon. However, my service was unexpectedly suspended due to the device being reported lost or stolen from the original account. After contacting Verizon, I was placed on hold for 2-3 hours before the issue was resolved. Despite this, I received a message stating my device was not authorized for use, leading to a complete suspension of services. This situation has left me unable to make calls or use data, frustrating me to the point of considering switching to a different provider.

I am seeking a new battery for a VX5200 flip phone for my brother-in-law who is in a nursing home. The current battery is dead. Batteries Plus recommended looking on Amazon.com, but I haven't found the right replacement yet. I was thinking of sending a picture of the battery I have to confirm if it's the correct one for the phone. I need to get this sorted quickly to provide a working phone for my brother-in-law. Thank you for any assistance you can provide. Best regards, Sandi M. Cell: [redacted] Home: [redacted] Email: [redacted]

I recently visited Go Wireless to switch my carrier from AT&T to Verizon. Upon arrival, I learned about a special 2 for 1 phone sale on iPhones. I bought an iPhone 11 and was promised another one at no extra cost. During the purchase, I was also sold a Hum Plus VT 40 and a Verizon Ellipsis Jetpack MHS90, both of which were activated without proper instructions on how to use them. The salesman is now unhelpful and directs me to contact Verizon for assistance. Furthermore, there were issues with porting one of the phone numbers over from AT&T. Despite providing the account number, the salesman failed to successfully transfer the number, prompting me to reach out to Verizon myself. To resolve these issues, I would like the sales charges waived for the second phone and clarification on the extra devices. If not addressed, my alternative plan is to pay for the purchased phone outright, return the additional devices, and switch to a different provider. As a senior battling cancer, I require efficient and honest service without unnecessary complications.

I have been a loyal Verizon customer in Rock Valley, IA. My experience with Jasmine Multon was disappointing. I bought a phone for $[redacted] with the promise of a $[redacted] credit, but it wasn't applied as agreed. Despite requesting to pay the full amount upfront, charges appeared on my bill with 24 monthly payments. She misled us about the $[redacted] credit, claiming it would take 3 months to process, but it never materialized. Additionally, she added insurance without our consent, requiring us to cancel it. The phone had call drops, and Jasmine's solution was to purchase a new one. I sought help from another Verizon store that fixed the issue simply by inserting a SIM card. During our interaction, she seemed distracted, humming and boasting about being the office manager. Her lack of honesty and knowledge makes her a poor representative for Verizon. It's unfortunate she is typically the only available staff, as other customers also shared similar negative experiences. I have lost trust in this branch and will not return while she remains in charge.

I encountered an issue with Verizon dating back to December. I obtained a Wi-Fi box recommended by a manager who extended the trial period to 30 days due to the proximity to Christmas. When I attempted to return it, Verizon declined and closed my account, billing me $[redacted]. After negotiating, the amount was reduced to $[redacted] on condition of a $[redacted] payment, which they claim to have no record of. For the past three months, I have faced challenges with unhelpful customer service interactions, experiencing disconnections and transfers. I urgently need my phone reactivated amidst the difficulties presented by the Pandemic. I am eager to connect with a competent individual capable of resolving this matter promptly.

I visited a local Verizon store to back up my original Samsung Galaxy S20 and transfer the data to my insurance replacement S20. Unfortunately, important video text messages for a criminal court case did not transfer from my original S20 to the replacement phone. I have tried messaging + restore, using Verizon Cloud, and other methods with no success. I need assistance restoring these messages and wondering if Verizon Cloud backs up entire device images for potential restoration. Who should I contact to initiate a Verizon Wireless restore from a backup? The timeframe for the missing messages is the end of June [redacted] to July 4, [redacted]. You can reach me at [redacted] or on my landline at [redacted]. Thank you for your help.

I am experiencing a significant lack of signal in my rural area in Dameron, MD, and my neighbors are also affected. Both my Verizon cell phone (**%) and Verizon laptop internet service are unreliable due to this issue. I rely on a MIFI 4G LTE for connectivity. The inconsistent signal poses a risk, especially in emergencies as Verizon has been unable to provide a reliable landline service over the years. Living along the Chesapeake Bay shore where hurricanes are common, it is crucial to have a stable connection for potential emergencies. I am requesting Verizon to supply a signal booster to improve my connectivity and ensure a consistent signal.

My spouse and I purchased two new Verizon Wireless Pixel 4 phones in October [redacted] as part of the buy one get one free promotion from the store manager, Chuck, at the Verizon store on Route [redacted] and Route 1 (Baltimore Pike). Chuck unknowingly left a Galaxy 8 phone on our account, and we were unknowingly charged for it every month until yesterday when a different Verizon store informed us and turned it off. I am not seeking a refund but believe that I should receive a credit for this error.

My name is Rhonda M., and to my dismay, my son has used my identity to fraudulently open a wireless phone account with Verizon. The account is pin-protected, making it difficult for me to resolve this issue directly with Verizon. Despite filing reports with the authorities, I have been unable to stop the billing for this unauthorized account. Any assistance in resolving this matter promptly would be greatly appreciated.

I was chatting with Amanda about the Orbic Journey V phone and got disconnected. The Orbic was the only replacement offered for my old phone which no longer received service from Verizon. I tried to exchange it for a different phone but was told it's not possible. I also ordered a second phone which I'm returning unopened. Verizon's 14-day return policy has left me waiting since the end of May for a return label, despite requesting it at least twice. I am disappointed in Verizon's customer service and the quality of the phone they offer.