My iPhone is locked for some unknown reason and will not take my password. My telephone...

GetHuman4162490's customer service issue with Verizon Wireless from December 2019

Help with my Verizon Wireless issue
The issue in GetHuman4162490's own words
My iPhone is locked for some unknown reason and will not take my password. My telephone number is ***-***-****. Please help

GetHuman4162490 did not yet indicate what Verizon Wireless should do to make this right.

How GetHuman4162490 fixed the problem
My iPhone did the same thing every time they do an update it gets messed up. I have an Apple Product. I had to take mine to Biltmore Off Skyland exit to the Big Mac store. They completely erased everything in my phone in order to unlock it. Luck would have it I had my IPad and they were able to transfer my information to my phone. Cost $**.*. I first took it to Verizon and they couldn’t help. Hope this helps those with Apple products.
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Verizon Wireless

Customer service issue
Reported by GetHuman4162490
Dec 28th, 2019 - 10 months ago
Fixed
GetHuman4162490 shared how to fix
Seen by 6 customers so far
Similar issue to 11283 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security

Timeline

GetHuman4162490 started working on this issue
Dec 28th, 2019 12:31am
GetHuman4162490 confirmed the issue is fixed. Hooray!
Dec 31st, 2019 3:51am
GetHuman4162490 confirmed the issue is fixed. Hooray!
Dec 31st, 2019 3:52am