I bought a SIM card at the I store in Phoenix airport before coming to Mexico. It seeme...

GetHuman4109012's Account Access issue with Verizon Wireless from December 2019

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Before contacting them, items GetHuman4109012 may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman4109012's own words
I bought a SIM card at the I store in Phoenix airport before coming to Mexico. It seemed to work fine. Then when went out it wouldn't pick up the Internet. It said something like PDFs not verified. I started looking on line and tried doing things they suggested. I don't know what I did now it says SIM card is locked and needs PKU code . I have no idea what mine is.It said contact carrier of course I can't call cause my phone is locked. Please please help me this is a miserable situation. My reg number is ********** my SIM card Mexico number is **(***)***-**** my name is Marnie Langley my Verizon account is under Preston Langley ***-***-**** I don't know his * number pin he's in ND sleeping I just need help with this stupid PUK code. Can you please help me. It said to call your carrier not iPhone store please thank you Marnie Langley

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Verizon Wireless

Account Access issue
Reported by GetHuman4109012
Dec 17th, 2019 - 10 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 11179 others
0 customers following this

Timeline

GetHuman4109012 started working on this issue
Dec 17th, 2019 6:28am

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