Verizon Wireless Customer Service Issues

I need assistance from Verizon. It's difficult to communicate via text. I currently have automatic $40 monthly payments from my bank account. My data usage is nearing its limit, set to renew around the 19th. I want to make a one-time payment using my Visa card when I call the billing number tomorrow to add more data until the cycle resets. I prefer not to use PayPal. I've been a loyal Verizon customer and rarely require extra payments. I'm frustrated and seeking a phone number to speak with a representative. Please respond via email for printing. Thank you! Email: [redacted]

I accidentally washed my phone. My only backup is a landline at [redacted]. I purchased a new phone and would like to switch my number, [redacted], to the new device. However, I am having trouble accessing my Verizon account. Every time I try to log in with the saved password on my computer, I get locked out after one attempt. Resetting the password requires receiving a text, which I can't do on my current devices. I attempted to use online chat, but it requires logging in. It has been around three years since I last accessed my account, and everything was working fine then. I simply need to have the option to receive password reset information via email at [redacted] instead of my inaccessible phone.

In March, I switched from ATT to Verizon after many years without any major issues except poor reception indoors. However, recently, I have been experiencing problems with calls where the other person cannot hear me or I sound distorted, leading to call disconnections. This situation is frustrating as I am paying a significant amount each month but can only rely on texting from home. As a retired individual on a fixed income, I even had to get a landline for emergency purposes due to this unreliable service. I hope to have a discussion over the phone about these ongoing concerns. Please reach out at [redacted] or [redacted]. My name is Ana Maria Carrera. Thank you.

I am experiencing issues with my Stylo 2 device from Verizon. The 4G LTE on my phone turns on, but the arrows at the top do not appear, and the internet does not work. I have attempted various troubleshooting steps such as restarting the phone, removing the SIM card, and enabling airplane mode. The internet does work intermittently after multiple attempts, but then it disconnects after a short period. This problem is becoming frustrating. Any assistance in resolving this matter would be greatly appreciated. Thank you in advance for your help.

In September [redacted], I reached out to Verizon Wireless to suspend my account temporarily. To my dismay, I discovered that the account was never put on hold, leading to accumulated charges of over $[redacted]. I am struggling to address this issue as they have suspended my account, and whenever I call for assistance, they refuse to help until the balance is settled. This feels like a form of coercion. The agreement was for the account to be on hold, hence there should not be any charges. I would appreciate any guidance on resolving this matter.

Dear Verizon, I am reaching out to request the waiver of 3 recent activation fees, totaling $[redacted]. I have been a loyal Verizon customer since my first "car-phone" over 30 years ago, even though my records only show my service since [redacted]. Throughout the years, despite offers from competitors, I have remained with Verizon due to the excellent service provided. I handle the phone expenses for my family, including an iPad and my mother's phone. Considering my long-standing loyalty and consistent payments via auto-deduct, I believe it is reasonable to ask for the $[redacted] activation fees to be waived for the purchase of our new iPhone 11s. By granting this request, you would not only retain my continued patronage but also benefit from the revenue generated by my ongoing services. I hope you will consider my request and I appreciate your attention. Thank you and Happy Holidays, Marilyn J. Malloy

I submitted a claim to Verizon for a replacement iPhone 6s on Nov. 27, [redacted]. I received a new phone from Apple on Nov. 29. Unfortunately, the screen went blank the next day after activation. Apple sent a return box, repaired the phone, and I finally activated it last night. Today, I returned the old phone to Verizon's Fort Worth center via UPS. I am concerned about exceeding the 5-day return window and having a charge on my bill.

I am dealing with a manipulative ex-girlfriend who constantly controls my phones remotely, damaging them and locking me out. I am exhausted by this situation. Recently, she deleted my accounts on my phone and put her own on it, resetting everything. This has led to numerous phone and Facebook account replacements, and I am at my wits' end. I need assistance regaining access to my phone and preventing her from continuing these harmful actions.

I noticed that my checking account was charged for a service I had canceled. While there might have been a slight overlap in services, I only acknowledge owing for a few days. However, I did not authorize the full month's payment to be deducted. The account should have been adjusted when the phone service was switched to another provider to reflect the prorated amount owed. Automatically withdrawing the full payment could cause an overdraft. If there is a balance due, I am willing to settle it, but I request the withdrawal from my account to be reversed.

As long-term customers of Verizon Wireless, my partner and I have noticed our monthly bills increasing. We've come across some enticing offers for more cost-effective plans and even a buyout option for our phones. We're particularly interested in the unlimited plans and the buy one get one iPhone promotion. However, when attempting to take advantage of these deals, we've encountered some challenges. Unfortunately, contacting a live customer service representative has proven to be difficult, as we are often disconnected by the automated assistant. What steps can Verizon Wireless take to retain us as loyal customers?

I successfully paired my Phonak Brio hearing aids with my Asus ZenFone AR before with the audio playing through the hearing aids as expected. However, currently, I am experiencing an issue where the phone audio is not coming through the hearing aids despite everything appearing normal. Surprisingly, I can still pair the hearing aids with a Bluetooth TV adapter and all functions well. The pairing between the ZenFone and Phonak shows as successful in both device settings. I have attempted to resolve the problem by using two different Phonak apps from the Google Play Store – Phonak Remote by Sonova AG and myPhonak by Sonova AG. I have also tried various methods like forgetting devices, restarting, and rebooting the phone but without success. Even after successful indications of pairing and connection on both devices, I am still unable to stream phone audio through the hearing aids (although it works fine on the phone speaker).

I purchased a SIM card from the iFirst store in Phoenix when I arrived in Mexico. I encountered some trouble with a verification number and ended up locking the SIM card and now it requests a PUK code. I am in Mazatlan, Mexico, and need assistance. My regular number is [redacted], and my Mexico number is +1 [redacted]. My name is Marnie L., and the account holder is Preston L., whose phone number is [redacted]. I do not have the 4-digit PUK code and need help resolving this issue, as he is currently unavailable.

I purchased a SIM card at the I store in Phoenix airport before traveling to Mexico. Initially, it worked well, but later I encountered issues with connecting to the Internet, and a message about PDFs not being verified appeared. I tried troubleshooting online, unintentionally locking the SIM card. Now, it requires a PUK code that I don't have. The situation is frustrating as I cannot call the carrier due to the locked phone. I seek assistance with retrieving the PUK code to resolve this problem. My registration number is [redacted], my SIM card Mexico number is +1[redacted]. My name is Marnie Langley, and my Verizon account is under Preston Langley ([redacted]). As I am unable to contact my carrier directly, any help with the PUK code would be greatly appreciated. Thank you, Marnie Langley.

I am currently locked out of my Android Max phone and unable to input my password as the keyboard is not appearing. This issue started yesterday evening. I encountered a message regarding exceeding my data limit, despite generally using no less than 2 GB. I believed I was on my friend's wifi from November 28 to December 1, but upon receiving a data limit warning on those days, I set a 2 GB limit. I also noticed an unauthorized call to Vietnam on my bill, which I did not make. After speaking to Xavier about this, he flagged my account for fraud, adjusted my bill, and updated my plan to 4 GB. Despite keeping data turned off and only using my phone on wifi, I am puzzled by the 1.58 GB overage.

Last night, I had a great experience with a kind technician who helped me with my PUK code. However, I am facing an issue with receiving calls on my American number [redacted]. My current number from the Mexican Sim card is +1 [redacted]. Would it be possible to send the verification code to my husband Preston Langley at [redacted] so he can email it to me? The technician I worked with was so patient and helpful, although I didn't catch his name. Thank you for your assistance. Best regards, Marnie. P.S. My [redacted] phone number, which was my hotspot password, is not working either. Feel free to reach out to Preston Langley at [redacted] for any communication.

I purchased an iPhone 8 Plus on Monday at noon. Unfortunately, it had a faulty home button and kept rebooting, so I returned it on Tuesday afternoon without making any calls on it. The vendor on Airport Road is charging me a $50 restocking fee for the defective phone. I am requesting a $50 credit since the issue was not due to my misuse. I am experienced with iPhones and have two iPhone SE devices that we use daily without any problems.

On November 6th, I contacted to update my autopay to a new bank account. However, the new autopay didn't process in December, resulting in a late payment. After noticing the issue, I contacted Fios to rectify the autopay problem and made the payment. I recently received my January bill, which is $10 higher. I believe this increase is due to the late payment. Given that the late payment was due to a technical error that was promptly resolved and my history of consistent on-time payments, I kindly request the $10 discount to be reinstated.

I tried to sign up for Verizon online, got approved, but didn't finish the process. Later, I went to a Verizon store to get a plan and phone, but ran into trouble because I had applied online previously. The store staff suspected identity theft and advised me to contact Verizon to resolve the issue. I need to clear this up with Verizon so I can return to the store, trade in my device, and switch to Verizon.

I visited the store to dispute some unknown charges and ended up being told I could switch to a supposedly better plan for the same price of $70. Later, I discovered hidden charges that made it $89. When I declined and requested my original plan back, I was informed it was no longer available, and the new plan was the only option given to me, leaving me feeling misled. To make matters worse, my initial complaint wasn't resolved satisfactorily during this visit. It's frustrating to feel like a big company took advantage of me by upselling a new plan, especially after the disappointing customer service experience.

I bought a new phone for my wife on Black Friday through an upgrade on my current plan. The promotional upgrade offered a $[redacted] credit. When we picked up the phone at the Verizon store, they were too busy to transfer data from her old phone, so we did it ourselves. We were informed a mailer would be sent to return the old phone, but we haven't received it. Additionally, I have not received confirmation of the credit. After spending an hour on the phone with a rep named Harry, I was assured it was taken care of, but the mailer and credit confirmation are still pending. I seek assistance in resolving this matter. - Eric D. [redacted]