Verizon Wireless Customer Service Issues

Hello, I recently bought a Samsung Galaxy S10 for $[redacted] off the original $[redacted] price in November, around two weeks ago. Despite this, my bill is higher than expected, coming in at $37.49 instead of the $25 I was anticipating. To address this discrepancy, I visited the Verizon store to resolve the issue. Instead of promptly rectifying the problem, the staff informed me that the billing amount may take 1 or 2 cycles to adjust to $25, and assured me that I would be refunded for the excess charges from the prior months. This process seems suspicious as I was not informed about this delay earlier, and my receipt clearly states the $[redacted] plan. I am concerned about being misled. Thank you.

Hello, I recently encountered an issue with my Note 9 phone where it repeatedly detects moisture in the charging port despite having a waterproof case and being in a dry location like Afghanistan. This has prevented me from charging my phone multiple times, causing inconvenience as my line is now suspended due to military deployment. I am seeking guidance on how to possibly receive a replacement phone under these circumstances. Thank you for your assistance. -Jacob N.

I've noticed a $3.04 increase on my current bill compared to the previous one, and I'm unsure of the reason. The "administrative charge" stands out -- could you please clarify its purpose? I believe all internal Verizon costs should be covered by my monthly service fees, so an additional fee seems unnecessary. I attempted to dispute this extra charge due on December 1st, but after multiple calls and chat attempts, I received no assistance, resulting in wasted time. As long-term customers, we are concerned about the diminishing customer service quality and rising prices amid low inflation rates. Considering the expanding coverage of other carriers, should we explore alternatives? Kindly reach out via email or phone for a discussion. It would be appreciated to receive a credit for the billing discrepancy and assurance of stable future bills.

Hello, I am interested in upgrading my phone to an iPhone XS Max. The phone is listed at $56.24, but due to a promotion, I will be getting it for $37.08 per month. I want to confirm if this promotion will remain valid for the entire 2-year payment period. Additionally, I had a $10 promo code that I tried to use, but only $1 was deducted. Could you please provide clarification on this matter? Thank you, T.

I have been experiencing extremely poor service with Vetizon. The amount displayed on my Vetizon App keeps changing every time I check it. Due to my number being disconnected, I am now using my husband Roland A.'s phone. Our number, [redacted], was cut off. We are expecting a $[redacted].00 credit for returning his phone and getting refunded the set-up fee. However, when I review our bills, they are completely confusing and do not add up at all.

I recently received a third phone order for my friend, which we intended to be cost-effective. However, upon receiving the bill, we noticed it was significantly higher than expected. Additionally, my friend is struggling to use the iPhone and would prefer to exchange it for an Android device. Alternatively, we are open to keeping her current phone but changing the phone number while maintaining payments under my account. If necessary, we are considering acquiring a different phone. Previously, she was using a Cricket plan under another individual's name.

Last Monday, on November 25, my husband and I purchased two iPhones at a Victra store in Tillamook on the Oregon coast. My husband is a Verizon customer, but I was not. When setting up the phones, we requested phone numbers that were sequentially close. Unfortunately, the store only had numbers with the [redacted] area code, and we preferred the [redacted] area code. We are wondering if it's possible to get two new numbers with the [redacted] area code if we contact customer service.

I recently upgraded my plan to include unlimited data, with the change scheduled to go into effect on November 14th. Despite this, the new plan didn't kick in as expected, resulting in data overage charges that inflated my bill to over $[redacted]. After contacting customer service, we identified the error and I was under the impression that the issue was resolved by activating the new plan to remove the overage charges. Unfortunately, it seems that the new plan won't actually start until December 14th based on the upcoming bill.

I am attempting to connect my children's accounts to mine. I spent over an hour on chat waiting for technical support, and suddenly the chat disappeared. Now, I am unable to log in to my account. It has been a complete waste of time and the service is terrible. I need access to my kids' accounts. We recently closed one phone on our account which was the main account. Now, I need to transfer the account ownership to me. Despite spending an hour trying, they were unable to assist with this. Contact me at [redacted].

I need assistance from a live representative. I am unable to locate my pin number as the validation number disappears too quickly for me to respond. I simply wish to update my credit card information to a new one. I have attempted to contact customer service for two days with long wait times and have not been able to connect with a human agent. If this issue is not resolved promptly, I will consider discontinuing my Verizon service. It is crucial to understand that I do not possess my pin number, and despite numerous attempts, I have not successfully reached a live person through any of the provided phone numbers. I kindly request a callback at [redacted].

I have written a detailed 4-page letter outlining the events since 11/27, specifically regarding a phone I did not initially want and the ensuing complications. I want to confirm that the return box for the unwanted phone is on its way back. I also seek assurance that there will be no restocking, upcharge, line, or any additional fees, as previously promised. I need this confirmation to continue with my installment plan for the Note 10 Plus; otherwise, I will consider switching to a different carrier.

On Monday, December 2nd, I visited the Verizon store on Alafaya Tr. in Orlando, FL for assistance with my tablet. Associate Dion Northern assisted me after pulling up my account. My daughter is the primary account holder, and I am on the account with her. During the visit, Mr. Northern informed me that I had tech support vsupport on my phone that had not been activated, which he proceeded to activate without my request. Later, I discovered an increase of $20 in the account bill without my knowledge or consent, which Mr. Northern denied changing. I returned on Tuesday to address the matter, where Mr. Northern continued to deny making any alterations to the account. However, after contacting Verizon Customer Service, it was confirmed that an upgraded insurance plan was indeed added to my phone. This deceptive behavior is not acceptable, as this is not the first time Mr. Northern has made changes to the account without consent. I will no longer be visiting this store and may consider switching providers.

On November 15, [redacted], I received an email from Verizon offering unlimited data for 2 lines at around $80. I contacted them and was assured that I could get 2 lines with unlimited data for $80, plus a free Disney+ app for Apple TV. Despite being told my bill would be $90.02, I was surprised to see it at $[redacted].78 on my recent statement. Despite numerous attempts, I have not been able to speak to a live customer service representative. I feel frustrated and deceived by Verizon's misleading promises, especially since this has happened to me in the past. I am seeking for Verizon to honor the deal of 2 lines with unlimited data for 2 years at the agreed-upon cost of $90.02.

In the last two months, our data usage has been unusually high. A female tech support representative mentioned we used 20 GB on October 25th when we weren't even home. Then this month, I received email alerts on November 28th: one at 5:42 am stating 10% data remaining, another at 5:50 am saying we were out of data, and yet another at 6:12 am mentioning 10% overage. We were sleeping during these times, and nothing was running. Upon receiving these alerts, I immediately shut off my phone and router. I am considering canceling my Verizon service as this issue needs to be resolved. Looking at my usage history, we have never gone over our data limit, but it seems like the company is not taking my concerns seriously.

I've spent 10 days trying to confirm my replacement phone order due to receiving a defective device. I dedicated over 5 hours to the Verizon chat support, receiving 15 unsuccessful confirmation emails. Despite spending almost 4 hours on 3 phone calls, the issue persisted, leading to the order being automatically cancelled. Now, it's past the 14-day return window, and I'm left with a faulty phone. Feeling disheartened, I've decided to stop seeking assistance from Verizon. After paying my first bill, I plan to switch to AT&T or T-Mobile. Verizon's handling of this situation has shattered my trust in their system.

Today, I cancelled my account with Verizon. During a conversation with a representative regarding adding a watch device to my account, the call got disconnected. Without my consent, the representative went ahead and added the device and some additional charges like insurance to my account. Despite attempts to rectify this, I was disconnected five times by Verizon representatives. Eventually, I was informed that I would need to call back in a few days to make changes. Frustrated by this experience, I decided to cancel my account. When requesting cancellation, I asked the representative to email me a copy of the cancellation confirmation and details of the charges to be removed. Unfortunately, this was not done. I have made numerous attempts to contact Verizon but have faced long wait times on hold. Please, if possible, forward this information to [redacted] Thank you for your help.

I am experiencing major issues with my current service provider. My phone frequently drops calls, struggles to connect to the internet without interruptions, and freezes when trying to make online purchases, resulting in lost information multiple times. Text messages often fail to send, and the phone freezes during use, causing frustration. Surprisingly, the service was more reliable at my previous address on [redacted] East Silver Street in Mapleton compared to my current location in Mankato, which is closer to the service area. I am considering switching service providers if the situation doesn't improve soon. A new tower, improved line, or any enhancements would be greatly appreciated to prevent me from changing carriers. Thank you.

I recently cancelled my account after over 10 years as a loyal customer. Unfortunately, your company still charged me for an extra month and sent my account to collections. In the entire decade I've been with you, I have never missed a payment. I tried reaching out to customer support on Tuesday, but no one could give me a satisfactory explanation for why I owe this money. I was disrespected by two supervisors during my calls - one hung up on me, and the other had me waiting on hold for an hour. I am requesting a senior accounts person to contact me regarding this issue at [redacted]. If I genuinely owe this money, I am willing to pay it. However, I feel like I am being taken advantage of. I will be sharing my negative customer service experience on platforms like Yelp and Facebook to caution others about how long-time customers are treated.

I recently obtained a loan from the bank, and it came to my attention that there is a $35 collection from [redacted] linked to my account with your company. This surprises me as I have been a loyal customer with you since then and have always had automatic payments in place. This mystery collection has been negatively impacting my credit score for 15 years. I would appreciate it if you could look into this matter and consider forgiving the amount in question.

I have been receiving 5 daily robocalls from Verizon, making me a very unsatisfied customer. I have already used up [redacted] of the [redacted] blocked calls option provided this year. At this rate, I will run out of blocked numbers by January [redacted]. After sending a detailed complaint to the main office today, I received another disturbing call from an unrecognizable caller. Despite redialing, the message stated they couldn't determine the calling party. It is frustrating to receive so many calls from numbers that don't exist, unrecognizable callers, and calls not in service due to cyber scams. I suspect Verizon might be benefiting from these robocalls.