Verizon Wireless Customer Service Issues

I am requesting landline service to be set up at a cabin located at [redacted] Spruce Drive, Cresco, PA [redacted]. I contacted Verizon ten days ago and received ticket number [redacted]. I was informed I would be contacted within one week, but I have not received any communication yet. The cabin already has a phone line installed since we purchased it in [redacted], but the inside port has a hum, so activation is needed. The previous phone number associated with this cabin was [redacted] when it was located at 68 Spruce Lane in Canadensis, PA [redacted]. The phone relay station is believed to be along Snow Hill Road, approximately 2 miles away. To reach the cabin, a technician would turn left off Snow Hill Road onto Stony Run Lane and then right onto Spruce Drive. The address [redacted] Spruce Drive, Cresco, PA is the current and [redacted] address. It's disappointing to hear that Verizon claims this address does not exist, especially considering the necessity of reliable communication due to poor cell service in the area. Please provide an update on this matter. Thank you.

I visited the Verizon store at [redacted] Columbia Road S.W. in Pataskala, Ohio last Friday, November 8th. I bought a new Apple iPhone 8 as an upgrade from my old iPhone 6 to use FaceTime with my son. Leana Berdis, who was in training, offered to transfer the data to my new phone. However, after the transfer, my hearing aids couldn't connect via Bluetooth, FaceTime didn't work, and I had trouble with my email. I asked for a refund, but since I already paid in full, I was told I couldn't return it. Now, Leana is not available after returning to her home store in Erie, PA. I plan to contact Apple for assistance. If necessary, I may switch to T-Mobile or another provider. Disappointed with Verizon; should have gone to the Apple store for this model.

I purchased phone Accaas001516 and services on Aug 6, but canceled on Aug 9. The phone number associated was [redacted], but I do not remember the pin. Despite paying a rebate fee and being assured by a representative that the service was canceled, I have been charged since August. I sought help from Russell, but they needed the pin and referred me to a facility in Moline, IL, where they also couldn't assist without the pin. When contacting customer service, I was told I'm not a customer. My bill of over $[redacted] has been sent to a collection agency, who directed me to the same unhelpful number. I seek assistance in resolving this issue and want both the charges and service canceled.

I live at the bottom of a [redacted]-foot cliff with a Verizon tower on top, and I'm struggling to get service. A Verizon employee in Hurricane, UT, verified this issue and advised canceling my subscription for a refund in this specific area. I switched from T-Mobile to Verizon hoping to resolve the problem, but they couldn't fix it and suggested changing carriers. I later found out both Verizon and T-Mobile use the same tower and face the same coverage challenges. Given my age, health history, and physical limitations, having reliable phone service for emergencies is crucial. I kindly request to cancel my subscription, return the phone, and seek a carrier that can provide service to my home. Accessing the Verizon website seems challenging as it requires a password I don't have. Thank you for your understanding and assistance. - Lonnie J. 21 Wanda, La Verkin, UT [redacted]

I am having trouble logging into my account after receiving an email to reset my password. My previous User ID was RTFavara and I would like to continue using that. The new password I set up is Fuhrman80MV, and I used my phone number [redacted] as my login. When prompted for my zip code, I entered [redacted]. I selected the secret question "Who was your best friend?" and entered "CharlieDog" as the answer, even though it initially said I had chosen "Where did you meet your Spouse?" which I don't recall selecting. However, when I tried to log in, it kept saying my answer to the secret question was wrong, even though I entered "CharlieDog" multiple times. Could you please assist me in setting my account with the following details: User Name: RTFavara, Password: Fuhrman80MV, Secret Question: Who was your best friend?, and Answer: CharlieDog. Thank you.Richard T. FavaraOnline2000 Networksrichard@[redacted][redacted] (Office)[redacted] (Mobile)

I received a cellphone with a Verizon chip, but it has been nothing but trouble to get activated. After two weeks in the shop, I finally got the phone last week, but it seems to be blocked due to non-payment. I don't have any written information about where to pay or how much. This is frustrating, especially since I have difficulty hearing electronic sounds. Any assistance would be appreciated.

I recently sent back my deceased wife's phone to your company. I followed the instructions provided in the box you sent me for returning the device. Surprisingly, instead of receiving a refund, I was billed $[redacted].92. I made the payment thinking it was a mistake, but now I am incurring late payment fees and am at risk of having my service discontinued. When speaking with your representative, I was asked for a tracking number which I do not possess, as I used the one provided by your company. I am seeking a refund of $[redacted].92 that I paid and a credit for the phone I returned. I have tried calling multiple times but have been placed on extended holds. I hope this matter can be resolved promptly without the need for legal action. Thank you.

I encountered two issues with Verizon. During a call, it got disconnected before resolving one problem. My bill skyrocketed due to unauthorized charges from a game on Google Play. Luckily, my bank detected the suspicious activity tied to the game "Coin Masters" and alerted me. Surprisingly, the fraud also impacted my Verizon account. I want assurance from Verizon that they will address this security breach promptly and protect my account. As a single father facing unexpected charges of over $[redacted] during the holidays, it is crucial for me to have this issue resolved swiftly. Your assistance in rectifying this matter would be greatly appreciated. Thank you.

I am experiencing issues with my cell phone not charging despite trying new cords and batteries. It only charges to 3-30% and needs a replacement. I spoke to tech support rep McKenzie, who spent 54 minutes troubleshooting but refused to provide a replacement. As my phone battery depleted to 3%, I requested to speak to a supervisor but was instructed to call back from a functioning landline. McKenzie mentioned the charging port is faulty, and I need to take it for repair on a Sunday. I explained that the new cords didn't work, except for one that fell out of the port. I am concerned about losing my means of communication impacting my family and work. McKenzie was unhelpful, asking me to call back from a landline not in their records, leaving me feeling frustrated with Verizon's poor service.

My 15-month-old Moto G6 suddenly lost all sound. Visited two Verizon stores, but the issue couldn't be fixed, and I was advised to contact Verizon to start an insurance claim for a replacement phone. At the second store, the man swapped my Moto G6 SIM card to a partly usable Samsung S5. Spent the last couple of hours on the phone with a Verizon representative who attempted to troubleshoot the problem. We reached the stage where a factory reset was required. After completion, Verizon was supposed to call or text back, but they did not. Had to reactivate my phone after waiting beyond the promised callback time.

My account number is [redacted]. I make monthly payments at a TCC store in Arlington, VA, where I handle my account and purchase phones from their Verizon dealership. I normally pay my bill early before the 7th of each month. Despite this, I received an email from Verizon stating that my account was two months behind. To avoid service interruption, I paid the bill again through your automated system last night. Upon checking my records, I found that I made payments on 9/28/19 ($[redacted].25 for September) and on 11/3/19 ($[redacted].25 for October) at TCC, as confirmed by my credit card statement. My records show that I am not behind on payments, and I have unknowingly paid approximately $[redacted] in advance. I kindly request a thorough investigation and resolution of this matter since I have been a loyal TCC customer for years without any previous issues. Thank you.

I lost my Google Pixel 3A-XL on the Verizon network on Oct. 26, [redacted]. I purchased the same phone in white on Oct. 28, [redacted]. Now, my new Pixel 3A-XL is showing up as stolen according to the Verizon store. I brought in both new phones in their boxes with receipts. Unfortunately, I can't call Verizon from the new burner phone I purchased. I suspect my first phone was stolen, as I was tracking its locations. After a sleepless night dealing with this issue, I may have accidentally marked my new phone as stolen on the Find My Device app. The Verizon staff mentioned that the MEI number indicates my new phone is stolen. I had issues transferring all apps to the new Pixel, especially the "Color Note" app with crucial info. Despite remembering my account login, I got locked out and had to reset passwords. I fear someone may have made my new phone appear stolen while trying to help locate my lost one. Any assistance is greatly appreciated. You can reach me at [redacted] or [redacted] Thank you, Kevin O'S.

1. On October 24, [redacted], our iPad was stolen. 2. We immediately reported the theft to the Police. 3. On October 26 or 27, we informed Verizon about the theft and requested billing to be stopped. 4. Verizon confirmed receiving a $96 payment on November 13 (auto pay). 5. On November 17, we were informed by Verizon that they were ready to reconnect our service, which was suspended due to the stolen device. They mentioned billing would resume shortly. 6. We have not replaced the iPad and do not plan to reconnect service by November 24. 7. Kindly permanently discontinue our service starting from October 24, [redacted]. 8. Could you please clarify the $96 charge on November 13 despite billing being paused?

Subject - iPad Theft and Autopay Issue I am writing to report the unfortunate incident of my Apple iPad being stolen on October 24, [redacted], after a burglary at my home. To prevent any misuse of personal data, I immediately had the iPad wiped remotely at the Apple Store in Kāhala Mall and reported the theft to the police. Subsequently, I informed Verizon at the Kapahulu Avenue location and provided them with a copy of the police report, requesting to stop autopay as I no longer had possession of the iPad. Despite this, I received notices of payments being made through autopay, even after receiving communication from Verizon about billing being paused due to the stolen device. I visited the Kapahulu Avenue branch and was directed to contact the Corporate Office at [redacted]. However, the number provided was invalid. I am requesting an immediate refund for the unauthorized autopayments made after the theft of my iPad and a permanent discontinuation of the service starting from October 24, [redacted]. I seek the return of the $96 charged on November 13, as billing was supposed to be paused, as communicated on November 17.

I uninstalled YouMail from my phone back in early [redacted]. I recently switched to an iPhone 8Plus from an iPhone 6Plus, but strangely, the YouMail app has reappeared on my new device. This has led to my callers hearing YouMail messages instead of reaching me directly. I am concerned about the unauthorized access to my Verizon account. Despite reaching out to YouMail through various email addresses, I have not found a resolution. I have escalated this issue to YouMail accounts from [redacted] when a similar problem occurred, even though I had cancelled the service then. As a loyal Verizon customer for over 22-25 years, I believe the issue lies within Verizon's system, although I have been unable to contact them via email directly.

Phone: [redacted] Name: Edward C. Address: [redacted] Fox Rest Lane, Vienna, VA [redacted] I am currently in Seoul, South Korea visiting my 98-year-old mother who is in critical care at a hospital. South Korea, the home of Samsung and LG, is known for its widespread Wi-Fi availability. From free Wi-Fi on the subway to buses, the country has it all. Even the hospital where my mother is being treated offers Wi-Fi on each level. Unfortunately, I was disconnected from the hospital's Wi-Fi - possibly in the elevator or restroom - and unintentionally used data. I was hoping for a credit of $10 for each day I had to rely on data due to the disconnection issue. Your understanding and assistance in providing the credit would mean a lot to me as I want to prioritize spending time with my mother. Thank you for your help.

I had an incident involving one of your service trucks and an employee on 11/23/19 at the intersection of Popham St. and East Pkwy in Scarsdale, NY. As I was about to make a right turn, the employee in the truck next to me damaged my side view mirror. I followed him to a cul-de-sac about half a mile away. The truck's license plate number is #[redacted]42, NY Reg 91414MJ, and the employee, who identified himself as Jim Dooler or Doolen, suggested I contact Verizon for compensation. I have been a loyal Verizon customer and am looking for a resolution to this matter. You can reach me, Milton and Ferne Sturm, at phone numbers [redacted] and [redacted], both located at [redacted] Garth Rd E4B, Scarsdale, NY [redacted].

As a long-time Verizon business customer, I have generally been satisfied with their service despite not opting for the cheapest plan. Recently, I added two phone lines to my shared unlimited plan, enticed by the $45/month unlimited promo. When I visited my usual corporate store to add a new phone without extra fees, the associate, with over 20 years of experience, assured me, as a business customer, that I could get an iPhone 7 Plus for free and pay only $45/month. Excitedly, I agreed, planning to bring my daughter later for a similar deal. However, when I returned, a different representative and the store manager couldn't replicate the offer, providing me with a different deal involving unexpected fees and excess charges. Despite numerous attempts to contact the store for clarification, I have faced unresponsive staff and a significant bill increase from $[redacted] to over $[redacted], which is unmanageable for me. Efforts to resolve the issue through online channels have been fruitless, adding to my frustration and uncertainty about what to do next.

I am attempting to transition my service from Consumer Cellular to Verizon. I had been a Verizon customer until three weeks ago when I decided to give CC a try, only to find their service subpar. I have gathered all the required information for the switch, such as the SIM card details, but faced issues when trying to contact their TECH support. After being kept on hold for over two hours without any assistance, I gave up. Yesterday, I had a frustrating interaction with a customer representative at Verizon who mistakenly ran a credit check without my consent. This unauthorized check has negatively impacted my credit score, causing me to lose out on a new apartment. Now, I am left with packed boxes and uncertainty about my living situation. Can anyone provide me with guidance or assistance in this situation?

I had a concerning experience at the Verizon store on Rio Rd in Charlottesville, VA today. The salesman, JB, repeatedly left the room after giving me different plans and phone options which made me feel uneasy. He even mentioned the color purple was in a safe, and I had to wait for it to be opened, which seemed odd. Additionally, when I called earlier to inquire about specials, the person who answered was condescending, making me feel unwelcome. The overall experience felt like a bait-and-switch ordeal akin to buying a car. I found the customer service extremely lacking and will not be returning to this Verizon store. I aim to caution others about my encounter. - M. Larbre