Verizon * GB plan ***-***-****.(Maryland)To MN household without WiFi. Utilized phone h...

GetHuman3907390's customer service issue with Verizon Wireless from November 2019

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The issue in GetHuman3907390's own words
Verizon * GB plan ***-***-****.(Maryland)To MN household without WiFi. Utilized phone hotspot. Added *GB on ***** and again on ****. On **** went to Verizon Store in Coon Rapids and was told I could get a short term unlimited data plan. I asked if I would have hotspot available and was told yes. Today returned to Verizon store as my hotspot was no longer on phone and I could no longer do my extensive work. I was then told hotspot capability was not available on a prepaid plan. I am extremely unhappy. Even after asking questions in the store that were not able to be answered the **** number they gave me was useless. NO WAY TO ACCESS A HUMAN.ll other numbers the same USELESS. I am considering other options for my wireless carrier. How can this be rectified.?

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Verizon Wireless

Customer service issue
Reported by GetHuman3907390
Nov 8th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 27142 others
0 customers following this

Timeline

GetHuman3907390 started working on this issue
Nov 8th, 2019 8:44pm