Got a new phone Tuesday to replace my broken phone. Took it to Verizon store to get inf...

GetHuman3777652's Dispute a Charge issue with Verizon Wireless from October 2019

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3777652's own words
Got a new phone Tuesday to replace my broken phone. Took it to Verizon store to get info switched. He did not clear out my other phone that I was to send back. Took it back up today and different rep fixed everything immediately. However in order to get the phone returned to you within * days I had to pay an extra $**.** at the UPS store. I don't think I should have to pay this because if the first rep would have done his job correctly the phone would have been mailed back immediately. I would like my money refunded as I already pay enough monthly to float a boat. Thank you.

GetHuman3777652 did not yet indicate what Verizon Wireless should do to make this right.

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Verizon Wireless

Dispute a Charge issue
Reported by GetHuman3777652
Oct 16th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 25751 others
0 customers following this

Timeline

GetHuman3777652 started working on this issue
Oct 16th, 2019 7:21pm

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