On August *, **** my husband and I went into the Verizon Wireless store at ***** Majest...

GetHuman-marbloom's Dispute a Charge issue with Verizon Wireless from September 2019

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The issue in GetHuman-marbloom's own words
On August *, **** my husband and I went into the Verizon Wireless store at ***** Majestic Palms Blvd., and asked what the protocol is for moving our service to another carrier. We were told just to go to the other company and when we connect with them, that would negate our service with Verizon. The representative said we needed to do this by the last day of the billing cycle to avoid paying for the next month of service. **On August **,**** we went into the Verizon store again, paid off two phones with the numbers (***-***-****) and (***-***-****). Our iPad (***-***-****) was previously paid in full at time of purchase.**We went to our new provider, Xfinity, and on August **, ****, added service with them for the two phones. We decided we did not need internet service for the iPad (***-***-****) because the only time we use it is in our condo where we can connect to the condo internet, so Xfinity did not add the iPad.**We went back into the Verizon store on that day and verified with the salesperson that our bill was paid in full. These are the amounts paid in the past three months:******** - ***.********** - ***.********** - ***.********** - ***.****Our billing cycle ran from the *th of one month to the *th of the next month. I have received emails on ****, **** and **** saying my bill is past due. When attempting to access my account online, the log-in will not accept my phone number saying it is not in the system. I am able to access my account through the “disabled account” link. None of the billing indicates the payments were made, nor what the “past due” amount is for. I have tried calling customer service * times ****, ****, and **** to get answers. Each time I am put on hold for over ** minutes. I’ve been hung up on twice. The last time (****), a representative named “Boris,” seemed to really make an attempt to find out the nature of the past due amounts, but after an hour and * minute phone call, he claimed he was unable to determine why I was being charged and he would need to talk to his supervisor. He assured me he would call me back within ** minutes and leave a message if I was unable to take his call. A phone call has never been returned from Boris or any other Verizon Wireless representative. *I am requesting that you clear my account that was paid in full when service was stopped. I am requesting to stop sending me past due notices. I am requesting you discontinue billing us for services we do not have and do not want. We should have no service at this time with Verizon and if we do, it is due to your error. **Mary Loomer****** Paestto Lane *****Fort Myers, FL **********-***-****

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Verizon Wireless

Dispute a Charge issue
Reported by GetHuman-marbloom
Sep 24th, 2019 - a year ago
Not resolved
Seen by 20 customers so far
Similar issue to 23669 others
0 customers following this

Timeline

GetHuman-marbloom started working on this issue
Sep 24th, 2019 4:40pm
GetHuman-marbloom indicated the issue is not fixed yet.
Sep 25th, 2019 12:45am
GetHuman-marbloom indicated the issue is not fixed yet.
Sep 26th, 2019 1:45pm
GetHuman-marbloom indicated the issue is not fixed yet.
Sep 27th, 2019 11:37pm
GetHuman-marbloom indicated the issue is not fixed yet.
Sep 28th, 2019 12:25pm
GetHuman-marbloom indicated the issue is not fixed yet.
Sep 28th, 2019 12:27pm
GetHuman-marbloom indicated the issue is not fixed yet.
Sep 28th, 2019 9:20pm

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