My account is *********-***** and my number is *** ***-****. I received my bill for se...

GetHuman-biggram's Dispute a Charge issue with Verizon Wireless from September 2019

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-biggram's own words
correct billing error ... My account is *********-***** and my number is *** ***-****. I received my bill for service on ****-****. I remitted my payment on *-**-****. It was check number **** for $**.**. My next months bill was for $**.**. It included a late charge of $* plus tax. Since I had sent my check on *-** I ignored the late charge and paid my normal monthly amount and placed an explanation on the stub. Calling you is a waste of time. I just received my September bill and see another $* late charge plus the previous late charge. What the He.. is going on? Tried to call in. After ** minutes I realized it would be a waste of time.
talking to a person to get it resolved is impossible
Give me the late charge credits as I did not pay late. My guess is your billing system is all screwed up.
I am not a good customer. I am about to start writing letters to get it corrected and copying the BBB,
Next step is another carrier
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Verizon Wireless

wireless
Dispute a Charge issue
Reported by GetHuman-biggram
Sep 23rd, 2019 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 23548 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security

Timeline

GetHuman-biggram started working on this issue
Sep 23rd, 2019 7:32pm
GetHuman-biggram indicated the issue is not fixed yet.
Sep 24th, 2019 2:37am
GetHuman-biggram indicated the issue is not fixed yet.
Sep 24th, 2019 1:30pm
GetHuman-biggram indicated the issue is not fixed yet.
Sep 24th, 2019 4:37pm
GetHuman-biggram confirmed the issue is fixed. Hooray!
Sep 24th, 2019 8:11pm
GetHuman-biggram indicated the issue is not fixed yet.
Sep 24th, 2019 8:11pm
GetHuman-biggram indicated the issue is not fixed yet.
Sep 24th, 2019 9:24pm
GetHuman-biggram indicated the issue is not fixed yet.
Sep 26th, 2019 6:17pm
GetHuman-biggram indicated the issue is not fixed yet.
Sep 26th, 2019 9:49pm
GetHuman-biggram indicated the issue is not fixed yet.
Sep 27th, 2019 2:00pm
GetHuman-biggram indicated the issue is not fixed yet.
Sep 27th, 2019 2:52pm
GetHuman-biggram indicated the issue is not fixed yet.
Sep 27th, 2019 11:43pm
GetHuman-biggram indicated the issue is not fixed yet.
Sep 27th, 2019 11:47pm
GetHuman-biggram indicated the issue is not fixed yet.
Sep 28th, 2019 1:50pm
GetHuman-biggram indicated the issue is not fixed yet.
Sep 28th, 2019 2:22pm
GetHuman-biggram indicated the issue is not fixed yet.
Sep 30th, 2019 2:14pm
GetHuman-biggram indicated the issue is not fixed yet.
Sep 30th, 2019 2:17pm
GetHuman-biggram indicated the issue is not fixed yet.
Sep 30th, 2019 2:26pm