I am unable to access previously purchased ringtones on the VZ Tones app

GetHuman3627158's customer service issue with Verizon Wireless from September 2019

Help with my Verizon Wireless issue
The issue in GetHuman3627158's own words
The problem: I am unable to access previously purchased ringtones on the VZ Tones app
GetHuman3627158 did not yet indicate what Verizon Wireless should do to make this right.
I have an issue with Verizon Wireless too
How GetHuman3627158 fixed the problem
Level one and level tech support at Verizon Wireless were unable to help me. They had to escalate my problem to a network engineer.
Please help with my Verizon Wireless issue
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Verizon Wireless

Customer service issue
Reported by GetHuman3627158
Sep 21st, 2019 - 25d ago
I have an issue with Verizon Wireless too
Fixed
GetHuman3627158 shared how to fix
Seen by 4 customers so far
Similar issue to 23322 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman3627158 started working on this issue
Sep 21st 3:50pm
GetHuman3627158 confirmed the issue is fixed. Hooray!
Sep 22nd 4:08pm