I changed service and told I could make payments on my account. The entire amount came...

GetHuman-meagsin's customer service issue with Verizon Wireless from September 2019

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The issue in GetHuman-meagsin's own words
I changed service and told I could make payments on my account. The entire amount came out of my account due to being set up on auto pay. I was assured that it would not happen. My account was disconnected and I wasn't able to remove the automatic payment information. I never received a final bill. I would like the money to be returned and allow me to make payments which is what I was told I could do. No one ever said anything to me about the promise to pay. I was assured that this would not happen. Now I am in a bind because my other payments to companies will bounce. Thank you!
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Verizon Wireless

Customer service issue
Reported by GetHuman-meagsin
Sep 11th, 2019 - 9d ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 1 customer so far
Similar issue to 22378 others
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GetHuman-meagsin started working on this issue
Sep 11th 12:25pm