had issue with purchase in store sales person did not have item in stock was told that...

GetHuman3371376's customer service issue with Verizon Wireless from August 2019

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The issue in GetHuman3371376's own words
had issue with purchase in store sales person did not have item in stock was told that one was avail. at another store in jax. not so, then was told that one was located in orlando fl. would take overnite to get here, not so waited for two more days no product yet. my wife went back to store for fourth time sales person did not like that my wife was upset and voiced her displeasure with the the service heated words were exchanged to store manager got involved and told her get out of the store, i myself went back to retrive the case the next day only to be told that that the case was at a store about ** miles away i opted to go pick it up there since they had no one to go get it. the did not have the case either we settled for a case, all is well, then in july i went in and paid my bill now my wife went in to pay aug bill the same manager told her in frontof other customers that she warsbanned from that store. would not let her pay* i went in paid my bill with same manager no word from him that he had so called barred my wifebfrom the store,idid not mention it either to store was full of people did not want to make a scene. i called cus, ser. was told contact yhic office at P.O. BOX *** with thi ref. ********** its my account but she's my wife if she's so called barred so am i. please understand that i am not a first time customer with verizon i have been a customer for upward of * to ** years same store .always muti line contracts always paid my bills at same store never late never under ***.** per mo. bottom line is if my wife is barred from verizon i feel that so am i i have no intention of paying verizon one more red cent until this matter is explained to me how a local manager can dismiss a long time customerone more thing he told customer service that he filed a police report a check with jax, police dept. shows no such report t i am thinking maybe i should legal help, thank you

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Verizon Wireless

Customer service issue
Reported by GetHuman3371376
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 19569 others
0 customers following this

Timeline

GetHuman3371376 started working on this issue
Aug 5th, 2019 2:56pm