Verizon Wireless Customer Service Issues

Archive 11

The following are issues that customers reported to GetHuman about Verizon Wireless customer service, archive #11. It includes a selection of 20 issue(s) reported April 4, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently signed up for the Nancy Cook prepaid plan using phone number [redacted]. About 18 hours ago, I tried to add a second line and purchase an iPhone 6s as part of a promotion. During a chat session, I authorized a payment of $[redacted]. After receiving an email with order number [redacted] and LOC code E331201, along with terms and conditions, I couldn't track my order online. I'm concerned that this might be a scam. Although my credit card shows a transaction with Verizon, I'm unsure if it's legitimate. I see a new line on My Verizon account but can't confirm if the iPhone order is real. I'm struggling to verify the charge and order details. Can you assist in checking this for me?
Reported by GetHuman-nlcook on четверг, 4 апреля 2019 г., 21:00
I recently damaged my phone and used the insurance to replace it with another Motorola Droid Maxx. The new phone worked fine until Tuesday, 4/2/[redacted]. The messaging app on the device requested an update, but when I tried, I received an error message stating that the app is no longer supported on my device. Additionally, there are other apps from my old phone that I can't download due to compatibility issues. I am reluctant to get a new phone since I just received this replacement and would prefer not to incur additional costs. If the current phone is no longer suitable for use, I believe I should either receive a free replacement or be refunded the insurance deductible. I seek assistance in resolving the issue with the messaging app to free up memory space and restore functionality.
Reported by GetHuman2683072 on четверг, 4 апреля 2019 г., 23:14
I made the payment before midnight, and it shows as processed on my account. Currently at the hospital, I was surprised to find both my phone lines disconnected. Verizon mentioned they are experiencing high call volumes. While in the ICU, a nurse assisted me to reach out to Verizon as I cannot use electronic devices. My main request is to have both my and my wife's lines reconnected without any additional fees. I have been awake for nearly four hours, and all I seek is for the services to be reinstated promptly. Kindly waive any disconnect fees as we are unable to accommodate them at the moment.
Reported by GetHuman-ronaldis on воскресенье, 7 апреля 2019 г., 7:54
I encountered issues with my card when using the automated system online. After trying a second card, I was asked if I wanted to use the first card on file, to which I agreed. As a result, I unintentionally paid $[redacted] for this month and the next. I have been attempting to resolve this for 4 consecutive hours, facing obstacles in reaching customer service. Despite multiple attempts through live chat and call back requests, I have not been able to speak with a representative, receiving various reasons for the difficulty. This has caused frustration as a long-time customer of 8 years. Verizon's advice to use the app has also proved unhelpful as the device is not recognized.
Reported by GetHuman2701678 on понедельник, 8 апреля 2019 г., 17:15
I have already spoken with a representative regarding my bill and set up a payment plan. However, when I open my messenger, instead of seeing messages, a photo album appears. I also need to update my account password. My husband and I are both listed as account contacts, but due to his work hours, I handle communication during office hours. Resolving the password issue is a priority. Additionally, I would appreciate having access to a website that is tablet-friendly, as I may need to make changes on my phone but find technology challenging.
Reported by GetHuman-amyjbrig on вторник, 9 апреля 2019 г., 5:25
I am currently locked out of my account due to an issue activating my new phone. Despite transferring my SIM card from my S6 to my new S9, my phone number associated with the account is [redacted] with the PIN [redacted]. The phone's SIM status indicates that it is connected to the network, stating "Network: Verizon, Service State: In Service, Mobile Network State: Connected." However, I am unable to make any calls or texts. The phone is not lost or stolen. Please urgently assist in getting my phone to work. The IMEI number is [redacted][redacted]. I have been without phone and data services for three days and require technical support to resolve this matter. Unfortunately, I cannot contact support during business hours as I need to go to work.
Reported by GetHuman2707957 on вторник, 9 апреля 2019 г., 10:56
Dear Customer Service, I am experiencing difficulties with Verizon regarding the correct naming of the four phone lines under my account. Despite three attempts, including one yesterday, the changes have not gone through. The automated message when calling 1-[redacted] is inaudible, making it challenging to understand. Yesterday around 5:30 PM Central time, a representative assured me that the name change was completed, however, this was not the case. Furthermore, after being enticed with a package promising reduced phone bills, my monthly statement increased from $[redacted] to $[redacted].20. I am very dissatisfied with these ongoing issues and request a callback from a manager at [redacted]. Thank you, Hilda G.
Reported by GetHuman-hildagl on вторник, 9 апреля 2019 г., 14:00
I keep receiving an error message saying "DNS server not responding". The internet only works sporadically, maybe 10-15 hours a month. A Verizon technician mentioned that Pureland Industrial Park and the residents are sharing the same hookup box. When new lines are added for Pureland, residential lines are sometimes disconnected without being reconnected, leaving us without dial tone or internet until fixed. I've been dealing with this issue for about a year now. My daughter needs the internet for online courses, but it's nearly impossible with this unreliable service. Unfortunately, FIOS and Comcast are not available options for us. It's frustrating to pay for a service that rarely works, and I feel stuck in this situation.
Reported by GetHuman-nancycw on вторник, 9 апреля 2019 г., 19:43
I have been a loyal Verizon Wireless customer since [redacted], and my usual monthly bill amounts to around $[redacted]. Recently, I have observed unauthorized charges on my account, with Verizon Wireless deducting between $[redacted] to $[redacted] monthly in addition to my regular bill. These transactions are unfamiliar and unauthorized. I am seeking assistance in stopping this practice promptly and expect a full refund of the total amount deducted from my checking account without delay.
Reported by GetHuman-rkopriva on вторник, 9 апреля 2019 г., 23:13
My Verizon phone is acting up. I purchased a different Verizon phone from a friend and transferred my SIM card, but my minutes didn't carry over. I tried calling customer service, but the automated system said my phone wasn't activated. I followed the activation steps provided, but it didn't work, and the call ended abruptly. I really need someone from Verizon to contact me to help me activate my phone. Thank you.
Reported by GetHuman2722176 on четверг, 11 апреля 2019 г., 13:22
I have been struggling to receive my veteran discount from Verizon both online and in-store. Despite purchasing veteran rewards, I have not been able to apply the discount to my bill. The wait time at the Verizon store is excessive, making it difficult for me as a disabled veteran who cannot drive to pay my bill efficiently. This issue has been ongoing for over a year, and I am disappointed with how Verizon has handled it. Communication with Verizon has been challenging, and I am considering switching carriers once my contract expires. I hope to address these concerns and possible violations in an upcoming TV interview regarding the mistreatment of veterans like myself.
Reported by GetHuman2724347 on четверг, 11 апреля 2019 г., 18:03
My mother has an old Verizon LG Samsung Flip Phone that hasn't been activated for over a year. Last night, she wanted to activate it, but she couldn't remember the lock code or security code. Despite trying her birthday and a few other numbers, we were unsuccessful. A Rep mentioned that the phone was reported lost or stolen over a year ago and advised me to contact the nearest Verizon store during business hours. My mother is attached to this particular flip phone and doesn't want to switch to a different one, even if it means spending money. Can anyone offer assistance on how to reactivate this phone given the situation?
Reported by GetHuman-desmicha on понедельник, 15 апреля 2019 г., 13:56
I have encountered ongoing issues with my Galaxy J3 for the last five months. There seems to be another device connected to mine, causing my data to disappear within 24 hours. Despite being on disability and having limited resources, the problem persists, and my grandson's cell also cannot be activated. The frustration and stress this has caused me, especially with my medical condition, are overwhelming. I have pleaded for help repeatedly but to no avail. I have been advised to switch from Verizon, but financially, that is not feasible for me. I am in desperate need of a solution that does not involve additional expenses or technical complications.
Reported by GetHuman-anenaet on понедельник, 15 апреля 2019 г., 18:21
I have been attempting to cancel a scheduled payment for hours now. Due to switching providers, I am unable to log into the Verizon Wireless website or access my account. Despite trying to call in, I have been unsuccessful in reaching anyone as my number is no longer associated with my account. Though I finally managed to get through on the phone, I was informed that they are closed. All I seek to do is cancel a payment scheduled for tomorrow night, but Verizon Wireless is not allowing me to access my account or speak to a representative. This poor customer service experience is a significant factor in my decision to switch providers. I have already ended my Fios service due to similarly unsatisfactory customer service. It is disheartening after being a loyal customer for over a decade to be treated so poorly by Verizon Wireless.
Reported by GetHuman2752954 on вторник, 16 апреля 2019 г., 1:15
I need to update the Discover credit card number for my husband's monthly auto bill pay linked to his $5+/month flip phone. Discover requested the new account number. It's been challenging to get assistance via phone/chat. Customers sometimes need direct interaction. I've had difficulty achieving this and am dissatisfied with the lack of direct customer support from Verizon. This issue is making me contemplate switching phone providers. My husband's number is [redacted], although he doesn't have a Verizon account. I'm the account holder with number [redacted]. If this isn't resolved, Discover may stop payment, prompting us to explore other options. - Teresa A. Keatley and Robert E. Keatley
Reported by GetHuman2759760 on вторник, 16 апреля 2019 г., 23:50
I need assistance with my phone. In the past 6 months, I have gone through 3 SIM cards because someone, who I know, is connecting an iPhone and an Android to my device. I have taken screenshots of the phones and IP addresses. This issue has persisted on and off for years, but recently it has escalated to the point where they are controlling my settings and blocking my calls. I have contacted support multiple times, this being the second or third number I have been given due to recurring problems. I would appreciate any help and advice on how to handle this invasion of privacy. I have gone through 25 email addresses, with 3 or 4 being completely compromised. I fear my email may be deleted before I can access it. Please contact me at [redacted] or my father at [redacted] in case my number changes. Thank you.
Reported by GetHuman2763977 on среда, 17 апреля 2019 г., 17:40
I purchased a Verizon Wireless phone from a Walmart store with an extended warranty. Unfortunately, the phone has been problematic since the first month. Initially, the speaker stopped working, followed by issues with the auxiliary port and now the touch screen is unresponsive. Despite not being physically damaged, the touch screen has ceased to function. My father has already contacted customer service regarding a replacement, but we were informed that the phone could be reset instead. I specifically purchased the warranty for such technical faults, and I urge you to fulfill your promises. If not, I may have to resort to drastic measures. I can be reached at [redacted].
Reported by GetHuman2770600 on четверг, 18 апреля 2019 г., 18:18
Order Number: [redacted]01. We received two new iPhone 8's and two screen protectors from Verizon, but the screen protectors are for the 6 plus, 7 plus, and 8 plus, not the regular 8. We contacted customer service and were directed to a Verizon store in Paramus, NJ, where we were helped by Lisa. She initially misunderstood our issue but eventually processed a return for one screen protector. However, the second protector had a sticker removed and placed back on, leading to refusal of return. We were supposed to get shipping labels to return it, but none were provided. We seek assistance in returning the second protector and receiving full credit as we've faced challenges with Verizon's service.
Reported by GetHuman-amagrest on четверг, 18 апреля 2019 г., 20:58
I encountered issues trying to install the McAfee LiveSafe program on my three computers today, taking over 2 1/2 to three hours without success. McAfee support mentioned that my slow internet speed from Verizon could be the cause. I am inquiring into Verizon about the speed matter. Once resolved on their end, I will revisit the McAfee installation. I am puzzled why my computer is deemed slow. As a loyal customer, I have been with Verizon on an unlimited plan, only to find out their version of "unlimited" differs from standard definitions. It seems misleading.
Reported by GetHuman-allendix on суббота, 27 апреля 2019 г., 21:09
My phone, at [redacted], and my husband's at [redacted], have been unexpectedly disconnected. We are unable to reach customer service as our logins are also not working. Despite being up-to-date with payments through automatic withdrawals, our phones are still disconnected. The lack of communication and sudden cutoff is distressing, especially since we have been loyal customers for many years. I last contacted customer service two weeks ago, and there was no mention of any issues with our account. The inability to use voicemail adds to the frustration. It's crucial that this situation is resolved promptly as we rely on our phones for communication. Your immediate attention to this matter is greatly appreciated. - Suzanne Paola
Reported by GetHuman2822906 on воскресенье, 28 апреля 2019 г., 0:38

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