Verizon Wireless: I have had issues with being sent the wrong products. The products we...

GetHuman2597913's Billing Issue with Verizon Wireless from March 2019

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The issue in GetHuman2597913's own words
Verizon Wireless: I have had issues with being sent the wrong products. The products were returned and received * months and * month ago. It was a Verizon mistake in sending the wrong product and I have been told that everything would be taken care of so that I would not be charged for a monthly line or restocking fees, etc.. I have called about the same issue about * times. Each time I was told that everything was being handled, then when I saw that it was not, I would call back and find that no notes were ever made on my account and I have to go through the same lengthly explanations over and over again. My bill is still reflecting old device charges on both the new and old bill. Both bills I have been making calls about prior to them being posted or late. I am told so many different things. There was a charge on my account for an item that had been returned * months ago, it was not only defective but it was the wrong item entirely. It was never removed from the bill. * I had to spend two hours on the phone to get it corrected. * My issue unfortunately does not stop there as they still are charging me for an iPad that I do not have, one that they agreed to return because it was the wrong item in the first place. They were not able to replace it with the correct product, so they agreed to remove all of this from my bill. No one has been empathetic to my time and distress and my issue is still unresolved. I am told repeatedly that I cannot speak to a manager and that all the various departments involved in my case do not communicate with one another. They have not removed the charges from my current bill or my future bill scheduled to hit at the beginning of April. Know one has reached out to me to apologize for all of this madness, instead I am left with a huge bill to sort out. I am told everything is up to this imaginary warehouse staff who may or may not adjust my bill. In the meantime they are asking me to pay all of these charges and I am supposed to trust that they will suddenly rise up and do their job appropriately.*Verizon owes me a big time adjustment to my bill. I want them to fix this asap. And, I want some form of customer compensation for my time. It is only fair, they charge me extra every time I get customer assistance on a bill. So I would like to charge them back for all of the time that they have stolen from my life in order to rectify my bills.

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Verizon Wireless

Billing Issue
Reported by GetHuman2597913
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 12784 others
0 customers following this

Timeline

GetHuman2597913 started working on this issue
Mar 26th, 2019 5:18pm

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