Sent faulty iPhone replacement was not wiped clean could not back up to cloud. Replace...

GetHuman2226175's customer service issue with Verizon Wireless from February 2019

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Help with my Verizon Wireless issue
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Top Tip from another customer
If you are having device or service issues with your phone then you should bring the phone into the closest Verizon store. You can find the closest Verizon store by using this link here https://www.verizonwireless.com/stores/. Bring your phone and account information with you to the Verizon store and they should be able to help you.
The issue in GetHuman2226175's own words
Back up to cloud ... Sent faulty iPhone replacement was not wiped clean could not back up to cloud. Replacement phone has a **** warranty va **** warranty. My number is************ name is Karen Jean pedigo. Email karenjeanpedigo @ Gmail .com
I phone * was made from * seperate replacement phones and not wiped clean
Prefer a phone that has Jan **** warranty and can back up to I cloud version of my choice
I expected to be able to retrieve all my I cloud data and start a new Jan **** warranty. Phone had to be wiped and set up as new in order to get it to work
Went to iPhone store to verify this info. They suggested contacting Verizon replacement phone insurance dept.
I have an issue with Verizon Wireless too
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Verizon Wireless

Replacement * phone * sent fit faulty iPhone *
Customer service issue
Reported by GetHuman2226175
Feb 17th, 2019 - 8 mons ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 6 customers so far
Similar issue to 11371 others
0 customers following this
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman2226175 started working on this issue
Feb 17th 8:22am