I couldn't give you a code because the jack is messed up, so I can't do anything with t...

GetHuman-bettyale's customer service issue with Verizon Wireless from January 2019

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The issue in GetHuman-bettyale's own words
I couldn't give you a code because the jack is messed up, so I can't do anything with the phone. I went to the Verizon store and the lady said I have to pay my bill before I can get a jack. Today January **, **** I paid my bill. I need a new phone because I have the part where the phone and the small that goes into the jack is loosened a that may affect the phone. Could you sent me the phone and the jack. I need my phone because I am a senior citizen and I live alone I need my phone. The company is Verizon wireless , and the phone is Motorola Droid Moto model number xt****-**.
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Verizon Wireless

Customer service issue
Reported by GetHuman-bettyale
Jan 14th, 2019 - 9 mons ago
I have an issue with Verizon Wireless too
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GetHuman-bettyale started working on this issue
Jan 14th 4:43pm