I couldn't give you a code because the jack is messed up, so I can't do anything with t...
GetHuman-bettyale's customer service issue with Verizon Wireless from January 2019
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If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-bettyale's own words
I couldn't give you a code because the jack is messed up, so I can't do anything with the phone. I went to the Verizon store and the lady said I have to pay my bill before I can get a jack. Today January **, **** I paid my bill. I need a new phone because I have the part where the phone and the small that goes into the jack is loosened a that may affect the phone. Could you sent me the phone and the jack. I need my phone because I am a senior citizen and I live alone I need my phone. The company is Verizon wireless , and the phone is Motorola Droid Moto model number xt****-**.
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