Hello..... My wireless number is ***-***-****... I went to my local verizon store in l...

GetHuman1916462's customer service issue with Verizon Wireless from January 2019

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The issue in GetHuman1916462's own words
Hello..... My wireless number is ***-***-****... I went to my local verizon store in leesburg va this am. I have been paying for an insurance plan for my iPhone that has been invalid for * years... *.** per month. As I go to upgrade the i phone... I am told that I will not get any benefit for the upgrade and in fact this policy has been invalid after year *... I have had the phone since ****. Please let me know about getting a credit for the protection I paid for and never received.... Thank you.
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Verizon Wireless

Customer service issue
Reported by GetHuman1916462
Jan 7th, 2019 - a mon ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman1916462 started working on this issue
Jan 7th 6:54pm