I am on my cousins plan. I had a droid but it was getting old. She told me She bought...

GetHuman-lesab's customer service issue with Verizon Wireless from December 2018

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The issue in GetHuman-lesab's own words
I am on my cousins plan. I had a droid but it was getting old. She told me She bought her son an I phone and since I was on her plan I could get one free. I went to the Kingsport store and told the guy I who I was and that I was there to pick up my free phone. I got the phone and he ask me if I wanted to keep my number. I told him I would. He said if I didn’t change it I would have to pay ** some extra a month. So I told him to change it. I had a really hard time with it and had to call a Penny in Charolette! She was so helpful and I told her the whole story. My cousin texts me and tells me they are charging for my FREE phone!!! She told me they said deal was void because I changed my number!!! This was never mentioned to me!!! I am very upset!!!! Anybody with any sense would not change number if they knew it voided the deal. I can’t get anywhere by telephone. I hope someone at Verizon will be as helpful as Penny in NorthCarolina. Thank you for your time. Lesa Brown. *** *** ****
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Verizon Wireless

Customer service issue
Reported by GetHuman-lesab
Dec 7th, 2018 - 5 mons ago
I have an issue with Verizon Wireless too
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GetHuman-lesab started working on this issue
Dec 7th, 2018 1:04am