my Verizon SIM*phone plan worked just fine about three months ago. I went on a three mo...

GetHuman-bushpoin's customer service issue with Verizon Wireless from December 2018

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The issue in GetHuman-bushpoin's own words
my Verizon SIM*phone plan worked just fine about three months ago. I went on a three month vacation to Fiji, New Zealand, and then Australia. I know it worked about four weeks ago in Australia because I needed to use the Verizon phone number to log into WhatsApp. I got back stateside last night but it just seems to not be picking up signal. one of two things will happen* either it will say there is no signal at all, or it will say there is signal but when I try to send a text it says no signal. Sometimes it will say "refreshing SIM card" but I don't know what that means and it doesn't seem to solve anything. my phone is a galaxy J* Pro that is has a slot for a second SIM card. I was using a Vodafone SIM card while I was abroad but that didn't seem to affect the Verizon SIM while I used it in Australia.
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Verizon Wireless

Customer service issue
Reported by GetHuman-bushpoin
Dec 3rd, 2018 - a mon ago
I have an issue with Verizon Wireless too
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GetHuman-bushpoin started working on this issue
Dec 3rd, 2018 12:00pm