I am swallowing a lot of pride writting this email. I recently purchased a jetpack bec...

GetHuman1666534's customer service issue with Verizon Wireless from December 2018

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Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman1666534's own words
I am swallowing a lot of pride writting this email. I recently purchased a jetpack because I lost everything in the fire that destroyed my town of Paradise, CA. I worked for Verizon years ago at the Folsom campus as a *rd level data tech, so when I needed service I went straight to a Verizon store because I believe Verizon is the best and thought that before I was an employee. I'm not looking for free service. I'm willing to pay. I quickly used up my **gb and now my internet is terribly slow because it is throttled down. Is there any way that you can work something out with me because this service is basically useless for what I need to do?
GetHuman1666534 did not yet indicate what Verizon Wireless should do to make this right.
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Verizon Wireless

Customer service issue
Reported by GetHuman1666534
Dec 1st, 2018 - 6 mons ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 2 customers so far
Similar issue to 8051 others
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Timeline
GetHuman1666534 started working on this issue
Dec 1st, 2018 8:08am