I've been with Verizon a long time, but some of the leader in the industry qualities ar...
GetHuman-rimfire's customer service issue with Verizon Wireless from November 2018
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The issue in GetHuman-rimfire's own words
I've been with Verizon a long time, but some of the leader in the industry qualities are chipping away. I had friends that when we went to Mexico or Canada with TMobile they got free service. I had none. **When I bought my last phone it left a sour taste in my mouth. I talked to Mike Salgado at the State Fair he told me they were buying out the old contracts and then I could get an upgraded phone. I'm not a person that needs the latest phone. He said, "This way you are making the same payment but getting an upgraded phone and not having to buy out your old phone. **I asked three times if my bill would change. He said it will only go up by $***month and we will give you the tablet free. That seemed reasonable, but then my bill went up $***month. I called him and he said that my old phone had a $** discount but that went away when I bought the new phone. I am very methodical and make notes. He said he told me that and I said, No you didn't because otherwise I would have waited the * months saving $**. Now instead I bought a phone with no discount under false pretenses. I would have waited for the next deal offered. He said he had paid me $** for the phone since I wasn't using it and credited me $**. Again, I would have waited for the next deal but it cost me $** to trade early and I just don't like to be hoodwinked. I should have known buying at a fair setting that it was the bam slam let's get this deal done.**Next I called Mike when my $** activation fee wasn't waived as he said and supposed to be reimbursed. He said he would get with his manager and then I didn't hear anything. When this last cycle came out it wasn't on there so I texted: I submitted a request to my account manger and haven't heard anything back. I'll check again. **When I didn't back the first time I called **** and they could give me $** credit. I opted to not do that. when Mike didn't get back again I called **** again and this time the guy did it right and credited me the $**. I shouldn't have ever had to call to get a refund that was promised. **Last on my contract Mike wrote decline on insurance. I asked for insurance and I'm paying for that on my bill so I'm confused on that. I would never go without insurance. It also stated that we are pleased to have applied a significant discount toward the purchase price of your device. We can do this because of a two year contract. Well, let's be honest I got Zero discount. It cost me again $** in lost discount that I was not made aware of and I really didn't need a phone * months quicker. That isn't a significant discount. **We these statements I will now watch who I buy from representing Verizon and I will definitely shop other carriers although being loyal to Verizon for many years. **Being number one and making representations with omitted information and no follow through on customer service opens that door not only to me but many of your customers. I am a loyal customer as long as I'm being treated right. No matter how insignificant these points I've stated are, it is important to me. **Sincerely,***Ralph Lagergren
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