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The issue in GetHuman-sbasili's own words
Order placed: ***********Card ending in **** was charged on: ***********Order*: ********Location code*: *********Issue: We placed this order online, however the confirmation e-mail stated that this order "failed" and to call customer service. We called customer service and got a new phone re-ordered, however this order evidently went through. This resulted in our credit card being charged TWICE and TWO phones being mailed to us. **We refused the delivery of this order so the package was returned to the Verizon warehouse UNOPENED AND UNTOUCHED. This is how the customer service rep instructed us to return it so that we wouldn't be charged a restocking fee. Once the package was processed for return, we were then refunded BUT only for a partial amount of the total order. **The total amount of this order was $****.**. We were only refunded for $****.**. Thus, we are awaiting a refund of $**.** back to the card ending in ****. **I have spent the whole day trying to contact customer service via chat AND phone regarding this issue. The last lady I spoke with was Tasha in the tele-service department and I instructed her to call me back because Verizon kept disconnecting me every time I finally was able to get someone on the line. She did not call me back and now I am not even able to get in touch with a live agent over the phone when I call back the customer service hotline. I am extremely agitated by this situation. Please help.
GetHuman-sbasili did not yet indicate what Verizon Wireless should do to make this right.
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