Order placed: ***********Card ending in **** was charged on: ***********Order...

GetHuman-sbasili's customer service issue with Verizon Wireless from November 2018

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The issue in GetHuman-sbasili's own words
Order placed: ***********Card ending in **** was charged on: ***********Order*: ********Location code*: *********Issue: We placed this order online, however the confirmation e-mail stated that this order "failed" and to call customer service. We called customer service and got a new phone re-ordered, however this order evidently went through. This resulted in our credit card being charged TWICE and TWO phones being mailed to us. **We refused the delivery of this order so the package was returned to the Verizon warehouse UNOPENED AND UNTOUCHED. This is how the customer service rep instructed us to return it so that we wouldn't be charged a restocking fee. Once the package was processed for return, we were then refunded BUT only for a partial amount of the total order. **The total amount of this order was $****.**. We were only refunded for $****.**. Thus, we are awaiting a refund of $**.** back to the card ending in ****. **I have spent the whole day trying to contact customer service via chat AND phone regarding this issue. The last lady I spoke with was Tasha in the tele-service department and I instructed her to call me back because Verizon kept disconnecting me every time I finally was able to get someone on the line. She did not call me back and now I am not even able to get in touch with a live agent over the phone when I call back the customer service hotline. I am extremely agitated by this situation. Please help.
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Verizon Wireless

Customer service issue
Reported by GetHuman-sbasili
Nov 24th, 2018 - 10 mons ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 6 customers so far
Similar issue to 7631 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman-sbasili started working on this issue
Nov 24th, 2018 8:35pm