My iPhone X had water damage and I called Verizon to explore my options. I was told by...

GetHuman1618153's customer service issue with Verizon Wireless from November 2018

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The issue in GetHuman1618153's own words
My iPhone X had water damage and I called Verizon to explore my options. I was told by Verizon to put insurance on it and make a claim ** days later. I was skeptical, since the insurance was put on after the fact, but the salesperson told me not to worry, to go ahead and get the insurance and I could get a new phone in ** days with a deductible of $***. I waited ** days and made a claim, and now they tell me I can’t because my iPhone doesn’t turn on and the insurance company can tell when the SIM cards were switched out. They committed insurance fraud and now they want me to pay the consequences. I want to speak to a manager.
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Verizon Wireless

Customer service issue
Reported by GetHuman1618153
Nov 24th, 2018 - 10 mons ago
I have an issue with Verizon Wireless too
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Seen by 2 customers so far
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Timeline
GetHuman1618153 started working on this issue
Nov 24th, 2018 7:57pm