I wait a half hour to speak to a rep about my phone, I called back and spoke with anoth...

GetHuman1614491's customer service issue with Verizon Wireless from November 2018

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The issue in GetHuman1614491's own words
I wait a half hour to speak to a rep about my phone, I called back and spoke with another rep who said “I’m so sorry I will put you on with someone right away”I know how frustrating it can be. After holding on for **mins waiting for the lady who said she she was sorry...was disconnected. Nice way to treat a customer who has been with you over **yrs! I’m so pissed,after working all day I need this to deal with since *:** til now *:**? All I’m trying to do is submit a claim and I’ve been trying for over a week. Unacceptable! Do something because the market is alive with other companies and my money is just as green as anyone else’s. A apology is in order here. No way to treat a customer.
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Verizon Wireless

Customer service issue
Reported by GetHuman1614491
Nov 24th, 2018 - 10 mons ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 4 customers so far
Similar issue to 7580 others
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Timeline
GetHuman1614491 started working on this issue
Nov 24th, 2018 2:55am