Hi. I mam writing, as I now have no phone. I took back my "candence" phone for many r...

GetHuman-bobzahm's customer service issue with Verizon Wireless from November 2018

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The issue in GetHuman-bobzahm's own words
Hi. I mam writing, as I now have no phone. I took back my "candence" phone for many reasons.**. Terrible reception. I could not understand my phone conversations clearly. The best word to describe it would be "fuzzy"**. The texting, is a nightmare. I had a ** year old flip phone that outperformed this phone on over level- till it went through the wash.**. Battery life- well again, compared to my ** year old phone, There was not any. Lasted maybe * *** days.**The worst part was the reception. I went on line to find out this phone has a * star rating, and most people returned or disliked for the same reason. Hearing was "mumbled. So another of these phones was not the answer. Most people said "DO NOT BUY THIS PHONE!". Late for me.**So, here I am * days later, no phone and out $** for nothing. I would have tried the other flip phone, but the store would not work with me to help make this any easier.**I'm writing to customer service, which I dislike doing, in the hopes you can make me whole on this issue, before I look into another phone.**Our account is under my husband ROBERT ZAHM- his phone is ***-***-****. , and bobzahm@MSN.com. It would be nice to hear from someone at Verizon on this issue.**Thanks,*Susan Zahm

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Verizon Wireless

Customer service issue
Reported by GetHuman-bobzahm
Nov 14th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 7090 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security

Timeline

GetHuman-bobzahm started working on this issue
Nov 14th, 2018 8:49pm
GetHuman-bobzahm indicated the issue is not fixed yet.
Nov 14th, 2018 9:02pm

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