I am new to Verizon and haven’t even ported my number yet because I am awaiting the iPh...

GetHuman1468571's customer service issue with Verizon Wireless from November 2018

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The issue in GetHuman1468571's own words
I am new to Verizon and haven’t even ported my number yet because I am awaiting the iPhone I ordered through Verizon a couple of days ago. It was supposed to arrive today but UPS did not deliver it because I was not home to sign for it (I was at work). UPS also doesn’t give me the option to change the delivery day (they will automatically try tomorrow, but I will be at work again). I need to talk to a Verizon rep to see either if I can pick up the phone at a UPS store after work or if they will allow me to pick up another phone at a Verizon wireless location. I am unable to call VZ customer service directly because whenever I call the ***-*** number, it assumes I am calling to port my telephone number, but I just want to talk to a live rep to get this settled.
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Verizon Wireless

Customer service issue
Reported by GetHuman1468571
Nov 2nd, 2018 - a mon ago
I have an issue with Verizon Wireless too
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Seen by 3 customers so far
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GetHuman1468571 started working on this issue
Nov 2nd 2:13am