I was charged two payments when I first started this service. I've been trying to get m...

GetHuman1369517's customer service issue with Verizon Wireless from October 2018

Help with my Verizon Wireless issue
The issue in GetHuman1369517's own words
Get the money bk that I was told would be put back after I was assured it would be. I didn't and don't think I should have to pay for the same thing twice in one month. ... I was charged two payments when I first started this service. I've been trying to get my money bk since. I have the personal number of an agent that said he was helping me and now doesn't answer. I have the emails and receipts showing that the money was taken out. I had to do online order which didn't work and the afore mentioned agent took the money directly from my debit card when I called to complain and assured me over and over I'd get my other money bk. I haven't and now my phone is off. All I want is the service BK on. I'm entitled to that since the same amount of **.** was taken from me and never replaced.
I was flat out lied too.
Turning my phone BK on since they owe me the money anyway.
I've paid to keep my phone on even though they owe me.
I thought the person who gave me his number would help and at first he seemed willing to. Now he doesn't answer.
I have an issue with Verizon Wireless too
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Verizon Wireless

Prepaid phone service.
Customer service issue
Reported by GetHuman1369517
Oct 18th, 2018 - a mon ago
I have an issue with Verizon Wireless too
Fixed
Seen by 3 customers so far
Similar issue to 6125 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman1369517 started working on this issue
Oct 18th 2:46pm
GetHuman1369517 indicated the issue is not fixed yet.
Oct 18th 2:47pm