My elderly parents have not had phone service (lan line) for three days now. My sister...

GetHuman1220509's customer service issue with Verizon Wireless from September 2018

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PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
Tip from another customer
If you are having device or service issues with your phone then you should bring the phone into the closest Verizon store. You can find the closest Verizon store by using this link here https://www.verizonwireless.com/stores/. Bring your phone and account information with you to the Verizon store and they should be able to help you.
The issue in GetHuman1220509's own words
My elderly parents have not had phone service (lan line) for three days now. My sister reported this two days ago, and again yesterday, and still no one has showed up to fix the problem. My mom has parkinsons, and my dad just had back surgery. They need access to their doctors calls as well as *-*-*. How much longer do they have to wait to get this fixed? There are medical reasons that this issue is URGENT! Call me back now. My parents have paid their bill in full, never once late, since before you were born. I need the direct line to someone in charge who can fix this NOW! Call me at ***-***-****. I am their daughter in Oregon and I’m mad as ****.
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Verizon Wireless

Customer service issue
Reported by GetHuman1220509
Sep 27th, 2018 - 19d ago
I have an issue with Verizon Wireless too
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GetHuman1220509 started working on this issue
Sep 27th 11:56pm