My elderly parents have not had phone service (lan line) for three days now. My sister...

GetHuman-wkdenney's customer service issue with Verizon Wireless from September 2018

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The issue in GetHuman-wkdenney's own words
My elderly parents have not had phone service (lan line) for three days now. My sister reported this two days ago, and again yesterday, and still no one has showed up to fix the problem. My mom has parkinsons, and my dad just had back surgery. They need access to their doctors calls as well as *-*-*. How much longer do they have to wait to get this fixed? There are medical reasons that this issue is URGENT! Call me back now. My parents have paid their bill in full, never once late, since before you were born. I need the direct line to someone in charge who can fix this NOW! Call me at ***-***-****. I am their daughter in Oregon and I’m mad as ****.
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Verizon Wireless

Customer service issue
Reported by GetHuman-wkdenney
Sep 27th, 2018 - 3 mons ago
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Sep 27th 11:56pm