my boyfriend took the sim card out of his verizon phone an put it in a straight talk ph...

GetHuman1169393's customer service issue with Verizon Wireless from September 2018

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The issue in GetHuman1169393's own words
my boyfriend took the sim card out of his verizon phone an put it in a straight talk phone an it worked he can make calls and send messages but he can’t receive them, i called verizon an they said they reset all the network settings on his phone an that he needed to turn the phone off an back on he took the sim out an put it back in but he’s still not receiving anything. is there anyway that the problem could be fixed?
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Verizon Wireless

Customer service issue
Reported by GetHuman1169393
Sep 20th, 2018 - 6 mons ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 8 customers so far
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Timeline
GetHuman1169393 started working on this issue
Sep 20th, 2018 3:29am