I'm leaving AT&T after * days (new phone locked me) or ** days now! And hey, I am a ret...

GetHuman-noemidel's customer service issue with Verizon Wireless from September 2018

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The issue in GetHuman-noemidel's own words
I'm leaving AT&T after * days (new phone locked me) or ** days now! And hey, I am a retiree having ** faithful yrs w them. U think I'll get some respect! NOoo! Called their Loyalty Dept (*******) mgr promised to give me awesome deals to retain me-addt'l gigs&new Samsung S*, retiree discount etc but when I came in store&called them, another Loyalty mgr completely disregard what was written&promised by the previous mgr!! Also, AT&T is charging me for days that I couldn't use their svc. I'm going back to Verizon today.*On ********, I called*get my acct* from Verizon*trsfr*AT&T. I spoke w a Vwireless rep. & told her about my frustrations over my landline svc (bought Vzn's homephone*black Wi-Fi*?* box ********-cost me $****$***svc but it never worked inside my house!!) I had a *yr contract for the landline (spoke*hrsw diff reps w no results) but this wireless rep kindly "deleted my next year of contract"! Many times, I've waited*ever*speak w a landline rep. But on *********, I spoke w a rep named " Tom" *over*hrs&he solved the problem! He said that I'll be reimbursed*the*mos the phone wasn't working. The only thing was, he needed to abide by his mgr.'s protocol to send me a new black box then I'll be reimbursed if the phone stl doesn't work. Tom promised to call me personally on Tuesday, ******* when he's back*wrk. I NEVER HEARD FRM HIM AGAIN!!....*It has been soo overwhelming since Sept *th, realizing, too, that my Google accts (since buying the defunct AT&T phone), have been compromised!! That's another freaking story!! *I know I'm unleashing all my feelings that may seem unrelated*my billing w Vrzn but I BE *..*Plz, please, I am hoping Verizon can empathize w all my anxieties abt my last bill (being prorated & honoring the rep's promise*release me off my landline contract!! Hundreds of $$$, most specially, my time, I've spent since my phone (bought frm Verizon) stopped working only days after guarantee expired! I stl owe $*** frm the broken phone*a new phone! Thank you in advance. I really hope that going back to Verizon will give me back my peace of mind! Altho, there are other carriers who's got special deals, I want* get back w Verizon asap, so as to get away¬ get charged for another day frm AT&T!!**NOEMI **************
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Verizon Wireless

Customer service issue
Reported by GetHuman-noemidel
Sep 18th, 2018 - 6 mons ago
I have an issue with Verizon Wireless too
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GetHuman-noemidel started working on this issue
Sep 18th, 2018 10:05pm