Two of your operators hung up I called back after I waited for an inordinate time and w...

GetHuman-eunicebu's customer service issue with Verizon Wireless from September 2018

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The issue in GetHuman-eunicebu's own words
Two of your operators hung up I called back after I waited for an inordinate time and would not allow me to speak to a live person. Over the weekend I was called twice to verify an appointment to resolve this problem. I had to cancel FIOS because the reception was so unclear and fuzzy I had now to wear glasses to see the screen. I subsequently spoke with Ken and Alex, two of your other employees who were most helpful (from the repair department) who were more than pleasant and helpful. Too bad the women did not follow their example. One woman even hung up on me in the middle of a sentence. I called FTC and relayed my whole experience with your firm and was told anyone over ** needed notification before being completely cut off from the outside world. My family and neighbors were endlessly concerned since I am elderly and live alone. I sincerely hope this doesn't happen to anyone else. I was also told my service had been turned on at certain intervals. Not true. Upon my return home my Sony TV was on the same setting I left it on and I still had no service when I returned after several weeks. This company was NOT supplying me with any service during this time although my billing stated otherwise.

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Verizon Wireless

Customer service issue
Reported by GetHuman-eunicebu
Sep 17th, 2018 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 4224 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security

Timeline

GetHuman-eunicebu started working on this issue
Sep 17th, 2018 7:42pm
GetHuman-eunicebu indicated the issue is not fixed yet.
Sep 28th, 2018 9:11pm
GetHuman-eunicebu indicated the issue is not fixed yet.
Sep 28th, 2018 9:15pm
GetHuman-eunicebu indicated the issue is not fixed yet.
Sep 28th, 2018 9:19pm
GetHuman-eunicebu indicated the issue is not fixed yet.
Sep 28th, 2018 9:21pm
GetHuman-eunicebu indicated the issue is not fixed yet.
Oct 1st, 2018 2:01am
GetHuman-eunicebu indicated the issue is not fixed yet.
Oct 1st, 2018 2:39am
GetHuman-eunicebu indicated the issue is not fixed yet.
Oct 10th, 2018 6:32pm
GetHuman-eunicebu indicated the issue is not fixed yet.
Oct 10th, 2018 6:49pm
GetHuman-eunicebu indicated the issue is not fixed yet.
Oct 10th, 2018 6:54pm

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