I need my phone reactivated or whatever to pay my bill so i can use my phone. and my password reset. I need my phone working !!

GetHuman-oroberts's customer service issue with Verizon Wireless from September 2018

3 views | 4147 similar | 0 following
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The issue in GetHuman-oroberts's own words
I want my password reset so my account will he unlocked. I broke my phone and I need to get a new set up and pay my bill. ... I used the call back options about * last night. I still have not received a call from verizon. I have called * times just this morning have had been hung up on or if you prefer disconnected before my issue was ever stated. I have been a verizon customer for over ** years. I am always telling people you are the best company all around. Therefore I am very frustrated and disappointed at the lack of customer service I have received in the last * days. I broke my phone and am locked out of my account because I tried to reset my password. I really need my service restored asap. Sincerely, Opal Robertson
I have a new born grand daughter in the hospital and I really need my phone working!!
As soon as possible!!!! I just want a real live person to stay on the phone until I have an activated working phone AGAIN!! I have honestly never had such a problem getting help from verizon.
I have been with verizon for or ** years. I am always telling people they are the best company all around. My while family switched to verizon because of me. Which is about ** customers now using verizon just by my good words about the company.
I have tried every option I can find available on line to resolve this issue with not success
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Verizon Wireless

Prepaid
Customer service issue
Reported by GetHuman-oroberts
Sep 15th, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 4147 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security

Timeline

GetHuman-oroberts started working on this issue
Sep 15th, 2018 3:53pm
GetHuman-oroberts indicated the issue is not fixed yet.
Sep 15th, 2018 4:02pm