I normally make payments with the *** system on the phone. Now I call ***, it tells me...

GetHuman-raccolli's customer service issue with Verizon Wireless from August 2018

Help with my Verizon Wireless issue
The issue in GetHuman-raccolli's own words
I normally make payments with the *** system on the phone. Now I call ***, it tells me I need to make a payment, immediately followed by thank you and goodbye. There is no option to make a payment and I don't know my password or security code anymore because I always make a payment using *** and the debit card on file. I've now locked my account and accidently set it to spanish trying to get to a human to ask for help. I need assistance.
GetHuman-raccolli did not yet indicate what Verizon Wireless should do to make this right.
I have an issue with Verizon Wireless too
How GetHuman-raccolli fixed the problem
I went to the store and made a payment in person.
Please help with my Verizon Wireless issue
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Verizon Wireless

Customer service issue
Reported by GetHuman-raccolli
Aug 24th, 2018 - 4 mons ago
I have an issue with Verizon Wireless too
Fixed
Seen by 4 customers so far
Similar issue to 3463 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman-raccolli started working on this issue
Aug 24th 5:12pm
GetHuman-raccolli confirmed the issue is fixed. Hooray!
Aug 25th 1:19am