I need to confirm whether my US phone number has been turned off and, if so, if message...

GetHuman1032038's customer service issue with Verizon Wireless from August 2018

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Help with my Verizon Wireless issue
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Before contacting them, items GetHuman1032038 may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
Top Tip from another customer
To manage any of your Verizon services you should log into your “My Verizon” account by clicking here https://www.verizonwireless.com/my-verizon/ and using your phone number and password to log in. From there, you should see a list of your services and be able to change, inspect and update your account (or even contact Verizon).
The issue in GetHuman1032038's own words
I need to confirm whether my US phone number has been turned off and, if so, if messages are being accrued and where and how I can access them. *I was told before leaving the US that Verizon wireless did not provide any type of service in Kenya (this was confirmed with call to customer service as earlier this year I had paid for service based on advice of local store but then found that Veriz did not offer service in that country afterall). I understood from customer service my only option was buy a phone in Kenya. I asked about Sim cards and was told that if I chose that path, my US plan would be "shut down". Given the cost of buying a phone with data options, I chose to buy a Sim Card for my own safety when travelling in very remote areas. I now need to know the status of my US account and how to access it. I still have my US Sim, but as I was told the account would be shut, want to clairify status before I take Kenya sim out and risk loosing that investment. *Corinne

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Verizon Wireless

Customer service issue
Reported by GetHuman1032038
Aug 24th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 3460 others
0 customers following this

Timeline

GetHuman1032038 started working on this issue
Aug 24th, 2018 4:51pm

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