My family and I recently (from. I’d-July to early August) spent time in Germany and use...
GetHuman-mrenner's customer service issue with Verizon Wireless from August 2018
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The issue in GetHuman-mrenner's own words
My family and I recently (from. I’d-July to early August) spent time in Germany and used the Verizon Wireless Travel Pass. However, even though we were charged daily for access and for data use, we were unable to connect to the Internet, unable to use WhatsApp, and email worked only in the most limited way, with huge delays in messages being received and sent. **I feel that with such limited, unreliable service, we should not be charged the full $** per line (nor the data overage we incurred). I am asking for a discount that reflects the lack of meaningful service.**My wife and I spent ** days in areas where we encountered these problems. My son * days. That adds up to ** days worth of $***day, per line charges, or $***.**The main line on our family plan is mine, (***) ***-****. (I tried to log into my account on the Verizon Wireless website to see if I could resolve the issue online, but the site even fails to recognize my number!)
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