My iPhone *s was dropped in a pool. Did not recover!*Tried to replace it with another i...

GetHuman-jvbotto's customer service issue with Verizon Wireless from August 2018

Help with my Verizon Wireless issue
Tip from another customer
If you are having device or service issues with your phone then you should bring the phone into the closest Verizon store. You can find the closest Verizon store by using this link here https://www.verizonwireless.com/stores/. Bring your phone and account information with you to the Verizon store and they should be able to help you.
The issue in GetHuman-jvbotto's own words
My iPhone *s was dropped in a pool. Did not recover!*Tried to replace it with another iPhone *s resulting in "phone is too old.**Phone was working well prior to its swim in the pool* now it is dead.**I merely want to substitute another *s. This not an additional phone being added to the network* it is a replacement of a damaged phone which was already on the network.**The original *s was active and working!**Why can't it be replaced with equivalent (i.e. another *s)?**My understand is*that the *G network is being phased out and Verizon is disallowing adding *s phones to the network. But this not an add, it is a replacement. No notice of this *G phase out was received, allowing for budgeting for a replacement phone. I had a backup *s to allow for this type of incident but now I have been left hanging,**I request that the Meid of the damaged *s currently associated with my phone number (***-***-****) be changed to that of a replacement *s Meid The Meid of replacement *s is **************.**I will then have the opportunity to budget for and obtain a compatible device.**I can be contacted on ***-***-**** or ***-***-****.**Thankx,**Jim Botto
GetHuman-jvbotto did not yet indicate what Verizon Wireless should do to make this right.
I have an issue with Verizon Wireless too
How GetHuman-jvbotto fixed the problem
Try visiting more than one Verizon store. *st store said that it could not be done. *nd store basically said that they would try and see. Whatever they tried worked and the replacement *s activated with my Phone*
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Verizon Wireless

Customer service issue
Reported by GetHuman-jvbotto
Aug 9th, 2018 - 8 mons ago
I have an issue with Verizon Wireless too
Fixed
GetHuman-jvbotto shared how to fix
Seen by 6 customers so far
Similar issue to 2985 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman-jvbotto started working on this issue
Aug 9th, 2018 8:49pm
GetHuman-jvbotto indicated the issue is not fixed yet.
Aug 10th, 2018 1:38am
GetHuman-jvbotto confirmed the issue is fixed. Hooray!
Aug 13th, 2018 2:39pm
GetHuman-jvbotto confirmed the issue is fixed. Hooray!
Aug 13th, 2018 2:40pm