I am trying to help my **yr old Aunt she has phone service with you guys and you bill h...

GetHuman-candidav's customer service issue with Verizon Wireless from July 2018

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The issue in GetHuman-candidav's own words
I am trying to help my **yr old Aunt she has phone service with you guys and you bill her credit card every month and her credit card company has changed from visa to mastercard and changed her account number and all I want to do is to let you guys know BUT your CRAZY automated phone won't let me do that can you help me or do I need to go to the verizon store about this? The phone was bought as a straight talk back in ****
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Verizon Wireless

Customer service issue
Reported by GetHuman-candidav
Jul 26th, 2018 - 10 mons ago
I have an issue with Verizon Wireless too
Fixed
Seen by 4 customers so far
Similar issue to 2595 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman-candidav started working on this issue
Jul 26th, 2018 3:33pm
GetHuman-candidav confirmed the issue is fixed. Hooray!
Jul 26th, 2018 5:20pm