My phone is not responding to touch. I have completed ** hard reset this morning and it...

GetHuman-msrobson's customer service issue with Verizon Wireless from July 2018

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If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-msrobson's own words
My phone is not responding to touch. I have completed ** hard reset this morning and it is still touch and go with the touchscreen. This is unacceptable I am paying for coverage on this phone. My husband has stage four cancer and I am continually receiving phone calls from the medical profession and I need to be able to receive these calls. I need a replacement phone or I’m going to go to a different type of phone and a different type of provider. I called previously because I was having issues and I got a little response and Verizon and I am so unhappy with this organization.
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Verizon Wireless

Customer service issue
Reported by GetHuman-msrobson
Jul 24th, 2018 - 10 mons ago
I have an issue with Verizon Wireless too
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GetHuman-msrobson started working on this issue
Jul 24th, 2018 2:13pm