I received my replacement iphone a few days ago in very poor shape. There was no box to...

GetHuman861865's customer service issue with Verizon Wireless from July 2018

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The issue in GetHuman861865's own words
I received my replacement iphone a few days ago in very poor shape. There was no box to secure the phone during shipping it was loose in a box ** times its size . the plastic was crinkled, raised and bubbled. Apart from it being beat up from the trip with fed ex, it was the wrong color. I have called since I got it and tried to have Verizon ship me the right color phone in safe packaging. This has been a nightmare of hours of questions I repeat to * or more different operators. We need this phone for school assignments were given on the *rd. I'm losing my patience, we overpaid at the store for a new phone. What we got wouldn't even properly activate,I want a new phone the right color and not all beat up. I have sent pictures of the phones condition when I received it. That was a problem too they didnt have the apartment* and didnt get it right after I called to make sure it was right. I have been a customer ** years and I am offended at the treatment I have received it is unnacceptable. The last girl told me my phone was on its way it would be here Monday. She never placed the order. Lying agents and *hour phone calls I dont have to me for this. Please send me the right phone tmrw I have had all I can take and is hate for one of us to miss out at college because she didn't have her phone. The one we got was unacceptable please send it and send confirmation. Iphone x *** space gray to **** Harrison drive apt. **** lad vegas Nevada *****. Text me if u need the receipt of purchase and pic of the phone in question

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Verizon Wireless

Customer service issue
Reported by GetHuman861865
Jul 9th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 2053 others
0 customers following this

Timeline

GetHuman861865 started working on this issue
Jul 9th, 2018 5:55am