IT IS NOT FIXED!!!!wireless order for * lines * phones unresolved after ** days, ** different people in chat or phone call and total of ** hours of on hold phonecalls to customer service

GetHuman835569's customer service issue with Verizon Wireless from June 2018

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The issue in GetHuman835569's own words
follow up my order that was given a run around from credit check that was approved but later on flagged as possible because order was for ** phones (i only ordered for *). Verizon cancelled order on June ** then resubmitted June ** -verizon sent contracts of phone and sales contract says everything good to go -jist wait for phone. Nothing arrive - followed up on June **th - customer service said it was cancelled only to realize later on after i insisted to look through the files and chat history ,that he is looking at outdated information. Saw the reprocessed order and says phone will be delivered friday. friday came no phone - called customer service to follow up, and once again they are looking at old files - this time much older - that there were ** phones ordered.....back to square one after talking to ** different people. ... No one seems to know the updated status of my phone until I insist to look through the files and chat transcript. Each time I call or activate a chat they always insist that order was cancelled and I will say no. Several back & forth until they realize that that are not looking at the updated transaction. I’ve chatted and spoke
each call and each chat is a repetition of the previous calls -same information is asked and then tells you they are from different department they need to transfer you, once transferred - same thing - you will be asked the same questions then you will be transferred bec its wrong dept. -NO ONE KNOWS WHAT IS GOING ON!!!!!!!! YOU WAIT * HOURS ON THE PHONE AND THEN WHEN SOMEONE PICKS UP... ITS WRONG DEPARTMENT?
STOP ASKING THE SAME QUESTIONS ** TIMES - look through the historical chat and update your records accordingly AND DELIVER THE PHONES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
** YEARS WITH VERIZO FIOS AND with wireless since June ** when i accepted offer to switch from AT&T
CHAT, EMAIL, PHONE CALLS AND GET HUMAN..... STILL UNRESOLVED!!! WHY DOES GET HUMAN PAGE SAYS IT IS FIXED????? IT IS NOT FIXED!!
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Verizon Wireless

switch from AT&Tverizon wireless
Customer service issue
Reported by GetHuman835569
Jun 30th, 2018 - a yr ago
I have an issue with Verizon Wireless too
Fixed
Seen by 11 customers so far
Similar issue to 1767 others
0 customers following this
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman835569 started working on this issue
Jun 30th, 2018 1:32am
GetHuman835569 shared this issue with followers on Twitter
Jun 30th, 2018 1:33am
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Jun 30th, 2018 1:34am
GetHuman835569 indicated the issue is not fixed yet.
Jun 30th, 2018 3:19am
GetHuman835569 indicated the issue is not fixed yet.
Jun 30th, 2018 3:20am
GetHuman835569 indicated the issue is not fixed yet.
Jun 30th, 2018 3:20am
GetHuman835569 indicated the issue is not fixed yet.
Jun 30th, 2018 3:21am
GetHuman835569 indicated the issue is not fixed yet.
Jun 30th, 2018 3:38am
GetHuman835569 indicated the issue is not fixed yet.
Jun 30th, 2018 3:39am
GetHuman835569 indicated the issue is not fixed yet.
Jul 1st, 2018 8:31am
GetHuman835569 indicated the issue is not fixed yet.
Jul 1st, 2018 10:49am