My wife put a swipe password on her phone and could not remember it. We tried to unlock...

GetHuman-crweidin's customer service issue with Verizon Wireless from June 2018

Help with my Verizon Wireless issue
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-crweidin's own words
My wife put a swipe password on her phone and could not remember it. We tried to unlock the phone too many times and it did a factory reset. We do not know the Google information they have it set up under her old phone number so we can not have them send us a text to verify it I tried to put in a new Google account under her name that we just created it will not open the phone it has to be one that was synced to the phone before Google cannot help us so I am hoping you can. Her * is ***-***-***** Please feel free to call me on my phone as hers does not work I number is ***********Thank you for your help
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Verizon Wireless

Customer service issue
Reported by GetHuman-crweidin
Jun 29th, 2018 - 10 mons ago
I have an issue with Verizon Wireless too
Fixed
Seen by 6 customers so far
Similar issue to 1740 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman-crweidin started working on this issue
Jun 29th, 2018 10:19am
GetHuman-crweidin indicated the issue is not fixed yet.
Jul 3rd, 2018 10:37am
GetHuman-crweidin indicated the issue is not fixed yet.
Jul 3rd, 2018 10:39am