My phone is at the bottom of a river. I am trying to log into my account and I guess...

GetHuman-amysmal's customer service issue with Verizon Wireless from June 2018

Help with my Verizon Wireless issue
Tip from another customer
If you are having device or service issues with your phone then you should bring the phone into the closest Verizon store. You can find the closest Verizon store by using this link here Bring your phone and account information with you to the Verizon store and they should be able to help you.
The issue in GetHuman-amysmal's own words
My phone is at the bottom of a river. I am trying to log into my account and I guess I do not remember the password. Now it's locked. Since I don't have my phone, I cannot reset my password. I need to order a new phone ASAP, but since I can't receive a text to reset my password, I am screwed.*Amy Smale - ***-***-**** - Zip Code *****
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Verizon Wireless

Customer service issue
Reported by GetHuman-amysmal
Jun 25th, 2018 - 6 mons ago
I have an issue with Verizon Wireless too
Seen by 3 customers so far
Similar issue to 1608 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
GetHuman-amysmal started working on this issue
Jun 25th 12:58am
GetHuman-amysmal indicated the issue is not fixed yet.
Jun 25th 8:56pm