My phone is at the bottom of a river. I am trying to log into my account and I guess...

GetHuman-amysmal's customer service issue with Verizon Wireless from June 2018

Help with my Verizon Wireless issue
Tip from another customer
If you are having device or service issues with your phone then you should bring the phone into the closest Verizon store. You can find the closest Verizon store by using this link here https://www.verizonwireless.com/stores/. Bring your phone and account information with you to the Verizon store and they should be able to help you.
My phone is at the bottom of a river. I am trying to log into my account and I guess I do not remember the p***word. Now it's locked. Since I don't have my phone, I cannot reset my p***word. I need to order a new phone ASAP, but since I can't receive a text to reset my p***word, I am *****ed.*Amy Smale - ***-***-**** - Zip Code *****
I trust that Verizon Wireless will make this right and come up with a resolution that is fair.
Help with my Verizon Wireless issue
Do you have a customer issue as well?
We can help you get Verizon Wireless's attention and get better help faster. Tap below to get started.
Having Verizon Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Verizon Wireless email you?
This email address isn't valid

Verizon Wireless

Customer service issue
Reported by GetHuman-amysmal
Jun 25th, 2018 - 2 mons ago
I have an issue with Verizon Wireless too
Fixed
Seen by 3 customers so far
Similar issue to 1608 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman-amysmal started working on this issue
Jun 25th 12:58am
GetHuman-amysmal indicated the issue is not fixed yet.
Jun 25th 8:56pm