Hello, I have a problem with the following, a few months ago I bought a Motorola e* mot...

GetHuman-bhrayans's customer service issue with Verizon Wireless from June 2018

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The issue in GetHuman-bhrayans's own words
Hello, I have a problem with the following, a few months ago I bought a Motorola e* motorola which I was using normally in the United States, recently I came back to my country Venezuela, so I wanted to use it here, so I would have to unlock it to use it with another mobile company, because when I insert the SIM of the Venezuelan company it asked for a code, I was searching the internet and got a service by ebay that provide me the code to unlock the phone and being able to use it normally, by providing the imei they indicated to me that the code wasn't found, that the only solution would be to contact you and request this code. I need the code to change carrier. IMEI: ***************. *I was talking through the technical support provided by Twitter and I was informed that I should contact the pre-paid services department, but I am not currently in the United States, I tried to enter the live chat on the Verizon website but it was impossible to make contact. I would like to receive satisfactory information from you.
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Verizon Wireless

Customer service issue
Reported by GetHuman-bhrayans
Jun 7th, 2018 - a yr ago
I have an issue with Verizon Wireless too
Seen by 3 customers so far
Similar issue to 116 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
GetHuman-bhrayans started working on this issue
Jun 7th, 2018 4:59am
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Jun 7th, 2018 5:06am
GetHuman-bhrayans indicated the issue is not fixed yet.
Jun 7th, 2018 6:00am