Why is my prepaid phone disconnected after only *-* weeks of activation? I have the fam...

GetHuman753997's customer service issue with Verizon Wireless from June 2018

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The issue and preferred resolution, in GetHuman753997's own words:
Why is my prepaid phone disconnected after only *-* weeks of activation? I have the family pack with my bf and both of our phones are off when only his should be.
I trust that Verizon Wireless will make this right and come up with a resolution that is fair.
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Verizon Wireless

Customer service issue
Reported by GetHuman753997
Jun 5th, 2018 - 2 mons ago
I have an issue with Verizon Wireless too
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman753997 started working on this issue
Jun 5th 9:41pm